Leading up to the stay, Sybille was extremely efficient with all communications and requests. She helped us arrange transportation with a professional driver who provided an infant car seat, and was very friendly and kind to our baby.
Sybille, Alberto, and Wilma were extremely welcoming upon arrival and they and made us feel at home right away with snacks and Prosecco.
The location of the apartment is perfect, with the best of Bellagio at your doorstep.
Our hosts went above and beyond to prepare us with all the essential baby supplies (a crib, toys, bath, soap, wipes, high chair, etc.). It was so thoughtful and helpful. They provided recommendations for the best restaurants, and sights around the Lake.
The property was even grander than the photos, with beautiful high ceilings. The kitchen was the most functional and well stocked that we have ever experienced at a vacation rental. Staples for breakfast and cooking were provided with compliments, including more than enough to last us through the week. We were ‘wowed’ at their thoughtfulness with these touches. Both bathrooms had great water pressure and temperature.
The huge, private terrace was incredible, with options of both shade/sun, and comfortable furniture for lounging, dining, and relaxing. We enjoyed coffee there every morning and ate most of our meals al fresco.
We are so grateful for the wonderful hospitality of the Serena family and we cannot recommend the property more highly. We hope to return.