2/10 Terrible
Gwendolyn M.
11 November 2024
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in, communication
Robbed with no forced entry to the apartment or building
Building door has a different key than the apt door. Both were accessed w/out any forced entry to either door. Contacted host to advise of robbery & for a police translator.
After the initial reply from the host, my reservations 'disappeared' from Vrbo account & unable to communicate with host. Thankfully my initial conversation window was still open on my phone & I provided friends phone # & host called few hours later. Host stated he has had several issues w/ his reservations disappearing from Vrbo, 'they (vrbo) have a glitch'. Thankfully a translator was provided by the host & met us at the police station.
Police showed up & confirmed everything locked, no damage/forced entry to building or apt front doors. Police stated robbery is a COMMON occurrence in that area.
Police would not collect evidence – a kitchen knife was used to pry open locked suitcase. Police wouldn't write a report for stolen items & stated we needed to visit the tourist police office the next day for a report as they were already closed. Our travel schedule barely allowed us to visit the police station the next day.
Check-In Process: Everything was via Vrbo app, including 'house instructions'. Would've preferred someone in person providing keys/instructions.
Host Communication: Everything via the Vrbo app until robbery, as mentioned above.
Very thankful host translator provided as this was a very scary situation for two females in a different country.
Gwendolyn M.
Stayed 2 nights in Oct 2024
