6/10 Okay
Lynette H.
29 March 2025
Liked: Communication, location
Disliked: Listing accuracy
Great location, underwhelming suite
This suite was in a fantastic location with easy access to tube, bus, hop on/hop off stops and easily walkable from any number of top sightseeing locations. Being contacted several times prior to our arrival to pick a time for staff to meet us at the building to let us in wasn’t very convenient, we’ve always been able to enter other VRBOs anytime after check in time. The suite itself was okay but in rough shape with sparse amenities available to make proper use of the kitchen. Foldout bed in the living room was very uncomfortable, most of the interior doors didn’t latch, floors were spongy from previous water damage. During our first day out touring, Rashima contacted us saying there was a leak coming from our main bath and asking permission to enter, then later asked us not to use the bath/shower. We were offered a different suite but felt it was easier to share the ensuite (2 adults, 3 teenagers) than spend time moving all our things. The second day, we were contacted again while out touring asking if they could return to fix the bath. Both times, Rashima assured us staff would be present in our absence. The original listing advertised a balcony suite but from what we can see, there are no balconies in this building. Rashima was polite and accessible throughout our stay and said she would ask her manager when we inquired about a discount but we never heard back. We loved the location and will definitely return to London but would not book here a second time.
Lynette H.
Stayed 3 nights in Mar 2025
