8/10 Good
Emanuela
20 September 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
We booked this property for a couple of nights as we were doing a tour around the area and wanted to change from a hotel accommodation to an apartment to be able to cook for us. The location is very quiet and easy to find in a residential area next to the property owner who was in when we arrived. The property is all on one floor above a garage. However it is really not good enough to have missing information prior to making the booking as we would not have selected this place. We only had a comment at the bottom of the email that said: "Additional fees
Please contact the property manager for information on any additional fees." The total price of an accommodation always includes bed linen, towels and cleaning at the end of the stay as standard otherwise what am I paying for? So it was a surprise to receive a message from the owner after we had booked and paid, when the booking was not refundable, to be asked to pay 15 Euros for bed linen for each person and 150 Euros if we wanted to have the place cleaned after our stay unless we wanted to clean it ourselves. I rate the communication poor for this reason, not sure if the issue is with Expedia that needs to make clear there will be extra charges and exactly what they are, or the owner that needs to add that for people to know in advance.
Emanuela
Stayed 2 nights in Sep 2024
