2/10 Terrible
Dr.Vivianne C.
25 March 2025
Disliked: Check-in, communication, listing accuracy
Inadequate Accommodation, No Solution Provided by team in charge
Upon arriving at the property, we found that one of the rooms was extremely small, with no windows and not enough space even to place a suitcase. It was truly impossible for any of the four adults in our reservation to use that room. The beds were pushed against the walls, leaving only a very narrow passage between them, with no additional space to move or store luggage.Since we are claustrophobic, it was impossible for any of us to sleep in that room. Throughout our travel experience, we have never encountered such a small and inadequate room for adults. This detail was not specified in the listing, as the description only mentioned the overall size of the apartment without detailing the dimensions of each room.Upon noticing this issue, we immediately contacted VRBO to file a complaint and request a solution. We also tried to reach out to the property manager, but we did not receive any effective assistance. Our first request was simply to switch to another property with a suitable room, but this was also not possible. Due to the lack of response and resolution, we were forced to find alternative accommodation and pay for a hotel, as the reserved property did not meet the minimum conditions for our stay.We believe that VRBO should require hosts to clearly specify the size and conditions of each room to prevent situations like this in the future.
Dr.Vivianne C.
Stayed 3 nights in Mar 2025