4/10 Poor
Jacob P.
19 August 2024
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
A nice stay ruined by key factors
First of all, I didn’t want this to be a review that was all negative without any positives so I’m going to start with the positives and move onto the negatives which I feel like you need to be aware of before booking.
Positives:
The flat was clean, well decorated & homely. Tennis courts on the site were immaculate & equipment was available. I really enjoyed the aesthetic & presentation of this property.
Preference:
The bedroom with curtains are drawn, is blackout. I loved this but my wife wasn’t a fan at all as it felt oppressive.
Negatives:
First of all, the flat was SO hot, ventilation is on one side of the flat and it really heats up during the day, whether or not you have the doors open or not. There is a fan provided, but that can only be cooling one room at a time.
The main negative we had is security in the car park & communication with both Sykes and Vrbo. Our car was broken into one night during the stay, items were stolen from the glove compartment and boot. Given how secure the property is (behind locked gates) I am surprised that the car park isn’t given the same level of security.
When we tried to contact Sykes to find out about the CCTV (via Vrbo as per their terms) we didn’t (& are yet to) get a response. Vrbo were involved later, but at the time of writing they have not been in contact to update or resolve our issue
Overall:
The flat is lovely & I’d recommend it in the winter months, but be wary of the security of your car & the company you book it
Jacob P.
Stayed 11 nights in Aug 2024
