This apartment was perfect for our family of 4. The location is within walking distance of almost all of the sights of central Florence. There are great shops and restaurants nearby.
The unit itself is the perfect size. Though located above two restaurants in the piazza, the noise was minimal with the windows closed and you couldn't hear it in the bedrooms.
The beds are firm, but not uncomfortable. There is a combo washer/dryer machine but I wasn't sure how to use it. There is an inexpensive self-service laundromat nearby. The shower stall is quite small, but the water pressure is perfect.
I did have some issues communicating with SweetStay. I never received an email for the second payment. But going through my first payment email I found a link, that wasn't clearly marked, that let me access my reservation and contact them easily through there. Ultimately, when it mattered, I was able to get in touch through the chat and they responded quickly. The same applies for Melanie, our check in host. She responded quickly and was able to meet us earlier than expected.
This place really made our stay in Florence special and would recommend it to everyone.