2/10 Terrible
Anna R.
25 September 2024
Disliked: Check-in, communication, listing accuracy
Not an accurate listing
We did not end up staying at this property. We were told that we had booked a flat within this property and we had simply booked the property as it appeared on the listing - 5 bedrooms. When the host eventually got back to me - I had to go through support before I received contact from him. When I did he was not honest about the property - saying we had booked a 2 bed flat in the property - not big enough for our family of 5 and that there was already a booking for some of the time we had booked for?? . I would never have booked if we had known this, however the listing is not accurate and I would ask Vrbo to look into this. We were left with having to deal with trying to get a refund which wasn't easy and had to find a suitable place to stay last minute. We were disappointed that this property has not changed the listing even after highlighted what was shown on the listing was not what was being offered.
Anna R.
Stayed 7 nights in Sep 2024
