4/10 Poor
Laura B.
2 December 2024
Disliked: Cleanliness, check-in, communication, listing accuracy
Was Not the Same Property That It Was In the Listing!!! Unsafe and had a bad odor!
There was a huge lack of communication and a huge failure to deliver what was promised. Prior to arriving I was messaged by the host on Vrbo and told to text "Trevor" for check in information. So first, the host from the app was not the host I was communicating with. I texted the number and was told the key was hidden outside the door. When we arrived to the property, the location where we were told the key was did not exist. I texted the host and he told me that he forgot to let me know but we would not be staying in the property we booked, but the house next door. He said the house we booked had an unsafe dock and we could not stay there. He apologized and offered to let us stay another night or check out late, which I appreciated but it was not even on the same level as the house we thought we were booking. It was outdated, felt very lived in and quite a few things were broken. For example, the flooring was coming apart and several chairs were broken. The screened in porch had multiple screens busted in and the condition of the deck and the upstairs deck felt very unsafe. This house needed A LOT of maintenance. I am not sure how the other house's dock was unsafe and this one was because it felt very unsafe. Part of the railing was missing and boards were rotten. The tap water was yellow when we got there but after talking to the host, he said we had to let it run and it cleared that up. But after that I never heard from the host again. I am VERY disappointed and angry.
Laura B.
Stayed 3 nights in Nov 2024
