8/10 Good
Catherine O.
13 July 2025
Liked: Cleanliness, communication, location
Disliked: Check-in, listing accuracy
We had a really wonderful stay. it is a beautiful place.Unfortunately the villa was not prepared on our arrival . It was a shock for all .....We have been traveling for 10 hours with a baby and three year old and we are a family group of 10. The caretaker of the villa was so helpful. he sped around with his daughters and wife and prepared the beds , cleaned etc . I did talk to the owners on the phone as we thought there must be a mistake. it was a bad moment !!!!!I think there must have been a communication break down somewhere. I had hoped to receive an phone call, email or text checking in with us and to somehow apologise. We have an air bnb property and would be mortified if I had messed up with the bookings or failed to tell the cleaners to expect a group. i would have certainly called and offered a compensation of some type ...even a meal out ..but nothing .... the management/maintenance man was great and he was totally shocked too. It was pure luck that his daughters happened to be at the villa .
Catherine O.
Stayed 7 nights in Jul 2025
