4/10 Poor
James A.
11 April 2025
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Nothing as promised
This is a good property. But there are some blaring issues across the board. 1) you have to pay for electricity after a certain point. Which would be fine if the house was generally cold leaning but this property is a hotbox and you get maybe 8 hours of A/C a day before it starts to rack up. 2) the condition on the property is in rough shape. If they put 3-5k in renovations and upgrades it would go a long way. There is mold in showers, rooftop pools takes 2-3 hours to fill and the plug doesn’t hold the water past a certain level. Everything is rusty or falling apart.3) the property is not close to playa del Carmen downtown. If you do not have a car, this is not the property for you. The exclusive beach club is a scam, don’t even try. 4) do not try to negotiate anything. They say they work towards resolution but really they just acknowledge it and move on. 5) oven in the house is broken besides one burner. The cutlery & utensils smelt awful when we showed up and required a fresh clean. The water filter is broken and leaks all over the floor if you add bottle. Besides the lack of care for the property, and exploitative business practice of charging extra for energy it was a mediocre stay. The neighbourhood is very safe and calm. I would never stay here again but if you’re looking for a mediocre location for a large group this might be your place
James A.
Stayed 4 nights in Apr 2025