2/10 Terrible
Melissa Anne B.
15 November 2024
Disliked: Cleanliness, check-in, communication, listing accuracy
Beware of "External Bookings" - no communication; little Vrbo Support
Do you notice that this place has no reviews? But it is not a new listing. The company removes the listing and reposts it each time there is a bad review.
This is an “external booking”, corporate owned and managed overseas. It is not “hosted” by a person. The phone numbers do not work; you can only communicate by text with staff overseas.
When you have a problem, Vrbo will say there is nothing they can do; solve it with the host. Yet Vrbo asks why you didn’t reach out to them sooner.
We lived with a chirping smoke alarm above the stairwell between the three bedrooms from Thurs PM until the next Wed AM. We were told there was no one to fix things on evenings or weekends.
We were not offered a refund to afford another place.
The friendly man who showed up to fix the alarm on Wed AM had not received the message until Tues. The alarm continued to chirp until he removed the it entirely.
We did not receive what we’d paid for: a place to sleep. We did not receive a refund.
Many things in this house are either broken, filthy, or missing:
Dangerous ledge along the side of the house where you must walk to the lock box and no light there
Front door lock broken
Bathroom door opens 1/2 way
Bathroom faucet loose
Dirty linens left behind, mildew, gross
hole in the coffee table hidden by plastic plant
Lights without shades
Suspicious check-in demand to text pics of passports
Check in time not as listed...and more.
This place is trouble.
And Vrbo will not help you either
Melissa Anne B.
Stayed 10 nights in Oct 2024
