6/10 Okay
Beverly W.
25 March 2024
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in, communication
Booking Nightmare
Our originaal booking was passed on to Belvilla , this booking was cancelled and an alterntive villa was offered with a discount for the inconvenience. We accepted the alternative but with resevation about the access to the outdoor spaces down very steep steps. On the morning of the day of departure from our home in France we received an E mail saying our booking had been cancelled. At at this point we were well on our way to Spain by car . We returned home to try and comminicate with Bellvilla and eventually after 2 hours of ringing round we were told that the booking was good and had not been cancelled . We continued our journey arriving at the villa late evening instead of early afternnoon. We are an elderly couple and found this whole experience stressfull . We requested in advance extra bedding which never arrived despite several requests . We had to go out and buy our own . Despite all this the villa was good but not really suitable for older people due to the numerous steep steps without hand rails which is very dangerous and also against EU build regulations .
Beverly W.
Stayed 14 nights in Mar 2024