2/10 Terrible
Karen F.
29 May 2024
Liked: Cleanliness, location
Disliked: Check-in, communication
Host Cancelled on Day of Arrival
We were so excited to stay at this gorgeous apartment, having made the reservation 3 months earlier. On the morning of our scheduled arrival, VRBO emailed me that the reservation was cancelled due to a broken water pipe. The Host then blocked the apartment from being rented for 7 days, including the 4 days we had rented it. Do I think there was a broken pipe? No. Do I think he got a better offer? Yes. Had he apologized and sent a photo of the damage, I would have believed him. He had my husband's phone number as they had been texting about entry instructions the night before. My husband asked the host via text what had happened, but got no response. We were SO disappointed because this was to be the highlight of our 40th anniversary trip. Worse, we were standing on the street with our luggage in a foreign country with no place to go. VRBO helped find another place but we lost a day and had to find and pay for a hotel room the first night. Let the buyer beware.
Karen F.
Stayed 3 nights in May 2024