4/10 Poor
Tinnelle L.
3 April 2025
Liked: Check-in, location
Disliked: Cleanliness, communication
Windsor is so charming
My friends and I traveled to London to celebrate the 40th birthday of my boyfriend. While we loved the town of Windsor…. quaint, charming, our stay at this property wasn’t enjoyable. There were several issues with the property. First, when we entered the home there was a very strong sewer/mildew smell. This could be smelt throughout the entire home. In searching the home,we pinpointed the smell. It was coming from the 2nd floor guest bedroom bathroom. I immediately contacted the host regarding this. They responded and instructed us to run the water in the shower for sometime to relieve the smell. We did as instructed and also cleaned the bathroom. While the smell lessened for a short period, the very next day it was back. We endured this very strong smell for the entirety of our stay. Secondly, in the primary bedroom, there was black mold on the curtains and window seal. This caused our friend to start coughing and have irritation of her throat and eyes. This too was brought to the attention of the host. We also lost heat and hot water during our stay. On a night where it was 34 degrees fahrenheit, we had no heat or hot water. The internal temperature of the home dropped to 54 degrees. We had to forgo showers for an entire day while we waited on repairs. In contacting the host about this, a maintenance person was sent and they were able to restore the heat and hot water. Lastly, we also saw rats in the backyard. All these concerns were expressed transparently w/the host.
Tinnelle L.
Stayed 3 nights in Mar 2025