Condo

Best Location! Beautiful, spacious, and private penthouse 1 block to Mamitas!

Photo gallery for Best Location! Beautiful, spacious, and private penthouse 1 block to Mamitas!

Living room staircase to 2nd floor, king suite, & private solarium
Spacious Living Room with balcony.
First guest bedroom with two double beds.
Master bedroom 2nd level with a king size bed
Lounge area with pergola and hammock

Reviews

9.4 out of 10
Exceptional
3 bedrooms3 bathroomsSleeps 10153.3 sq m

Popular amenities

  • Parking available
  • Hot tub
  • Dryer
  • Washer
  • Pool
  • Kitchen

Explore the area

Map
Playa del Carmen, Quintana Roo
  • Mamitas Beach
    ‪2 min walk‬
  • Playa del Carmen Main Beach
    ‪2 min walk‬
  • Quinta Avenida
    ‪2 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪8 min drive‬

Rooms & beds

3 bedrooms (sleeps 10)

3 bathrooms

Bathroom 1

Bathroom 2

Bathroom 3

Spaces

Deck or patio
Porch or lanai
Kitchen
Balcony
Dining area

About this property

Best Location! Beautiful, spacious, and private penthouse 1 block to Mamitas!

Spacious 3-bedroom, 3-bath penthouse condo one block from Mamitas open for reservations!

This spacious penthouse condominium is truly the most beautiful in Magic Paradise. With its lofted ceilings and sculptured staircase, you will enjoy the feeling of home without the worries of a larger residence. Just 100 steps from Mamitas, considered by many to be one of the best Caribbean beaches, and one block from the upscale part of the Quinta Avenida, there is something here for everyone.

The location of this condominium truly could not be better. Although right in the heart of the best part of Playa, you will find that this quiet, immaculate, and safe home provides a sense of seclusion. Located on the top floor of the newest building in the complex, this penthouse condominium has a spacious rooftop patio, private entrance, with no one walking by to interrupt your privacy.

The large, brightly lit, spacious living room is connected to a well stocked, complete kitchen with everything you will need if you wish to cook. If not, you are steps away from some of the best international and haute Mexican cuisine in the complex itself and a block away at the world renowned Quinta Avenida (Fifth Avenue).

This three bedroom, three bathroom condo is truly divine. The upstairs master bedroom has one king-size bed, the large downstairs bedroom has two double beds, and the guest room has a queen bed with a private balcony. All bedrooms have comfortable beds, hotel quality bedding, and full private bathrooms. Both full and single-sized futons are available for extra guests.

After a day visiting the pyramids, shopping, or enjoying the incomparable healing turquoise waters of the Mexican Caribbean, settle in for a soak in the private jacuzzi on the large roof top solarium. The solarium, which is divided into three large private areas, also features a gas-grill barbeque, a shaded area with hammocks and plants for relaxing and reading, and an area with a beautiful large round stone round table for dining or just stargazing and at the wonders of playa living.

We are now managed by Globalia. This condominium is family owned and cared for and you will feel right at home. If there is anything you need, just call our English-speaking representatives Rodrigo and Carlos, who will make sure that your time in Playa meets your every expectation. Magic Paradise has a 24 hour security guard and handy man. Let go, relax and come to Paradise-It's Magic!

Keywords: Condominium

Property manager

Britt Rios-Ellis
Premier Host

Languages

English, Spanish

Add dates for prices

Amenities

Pool
Hot tub
Kitchen
Washer
Dryer
Free WiFi

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House Rules

Flexible check-in available (contact host in advance of arrival)
Check out before 1:00 PM
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Children

Children allowed: ages 0–17
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Events

No events allowed
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Pets

No pets allowed
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Smoking

Smoking is not permitted

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit and a deadlock

About the area

Playa del Carmen

Located in Downtown Playa del Carmen, a neighbourhood in Playa del Carmen, this condo is next to a golf course and on the waterfront. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Travelling with kids? Consider Xaman Ha Aviary and Temazcal Natura. Discover the area's water adventures with jet skiing and kayaking nearby, or enjoy the great outdoors with hiking and ecotours.
Map
Playa del Carmen, Quintana Roo

What's nearby

  • Mamitas Beach - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 2 min walk - 0.2 km
  • Quinta Avenida - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 6 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 4 min drive - 2.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Sonora Grill - Playa del Carmen - ‬3 min walk
  • ‪The Freshy Fish & Co. - ‬2 min walk
  • ‪Coffee Bar At The Grand Hyatt - ‬2 min walk
  • ‪Bistro Playa - ‬2 min walk

Frequently asked questions

Does Best Location! Beautiful, spacious, and private penthouse 1 block to Mamitas! have a pool?

Yes, this property has a pool. Pool types include heated pools.

Is Best Location! Beautiful, spacious, and private penthouse 1 block to Mamitas! pet-friendly?

No, pets are not allowed at this property.

What time is check-out at Best Location! Beautiful, spacious, and private penthouse 1 block to Mamitas!?

Checkout is at 1:00 PM.

Where is Best Location! Beautiful, spacious, and private penthouse 1 block to Mamitas! located?

This family-friendly Playa del Carmen condo building is located on the waterfront, steps away from Mamitas Beach, Playa del Carmen Main Beach and Quinta Avenida. Quinta Alegría Shopping Mall and Calle Corazón are also within 10 minutes.

Reviews

9.4

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 47 out of 60 reviews
Rating 8 - Good. 9 out of 60 reviews
Rating 6 - Okay. 2 out of 60 reviews
Rating 4 - Poor. 1 out of 60 reviews
Rating 2 - Terrible. 1 out of 60 reviews

9.4/10

Cleanliness

9.6/10

Check-in

9.6/10

Communication

9.8/10

Location

9.4/10

Listing accuracy

Reviews

8/10 Good

Anne L.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Outstanding Location and Communication

The hosts could not have been more accommodating to us. They were so incredibly helpful and flexible and went above and beyond. The location is excellent and is 1.5 blocks from the beach. The place is also close to endless options for restaurants, cafes, bars and shops. It is exactly as the photos show.
Stayed 4 nights in Jan 2025

8/10 Good

Candice G.

Liked: Check-in, communication, location
Disliked: Cleanliness, listing accuracy

It is Mexico after all...

The location is AMAZING. Great proximity to the beach, shops & restaurants. The unit has a vey musty odor that is not recitifiable with Lysol, candles ...or anything. The roof deck, jacuzzi & outdoor areas are not usuable. The linens are stained, old and quite frankly sketch. I really love this place but buyer beware the pictures abosultlety do not depict what you are getting into.
Stayed 5 nights in Jan 2025

10/10 Excellent

Karen T.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Wonderful vacation!

Great property and management very quick to respond Great location
Stayed 5 nights in Apr 2024

10/10 Excellent

Stephanie Y.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Perfect location by the beach

The condo was beautiful and in a great location. So close to the beach and to all the shopping and restaurants. There was plenty of space for our family (7 adults) and the rooftop was an added bonus. We would definitely go again!
Stayed 6 nights in Jul 2023

10/10 Excellent

Dennis L.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Birthday in Playa

This condo was everything it said it was. Me and the fellas had a ball. Great location. Had everything you need. Loved the whole layout, the kitchen, living area and the private roof deck. We would 100% stay there again. Carlos was great, he was quick to respond and was ready to help solve any problems we could have. Excellent stay.
Stayed 3 nights in Mar 2024

10/10 Excellent

Liza h.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Girls trip

Everything was wonderful! No complaints at all!
Stayed 3 nights in Jun 2023

10/10 Excellent

Jose M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

A piece of Paradise

This place has it all, from everything you need for a meal at home or beach chairs and accessories to spend the day with your toes in the sand. Centrally located near Mamitas Beach and 5ta Avenida, this spot is ideal to check out the beaches or cruise the shops and restaurants. You'll love your stay here as my family did.
Stayed 9 nights in Apr 2023

10/10 Excellent

anna d.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Vacation stay

Property location is perfect. Close to the beach and close to town. Never met the manager of the property, but he was really good in communicating through whatsup. No car needed if you stay in town. 5th street can be pricey, but there are side streets with good food and not as expensive. Condo is equipped with beach chairs easy to carry and other things that we did not have to use. AC is working well, and there was extra big jags of water left for us in the condo.
Stayed 6 nights in Mar 2024

8/10 Good

John M.

Liked: Check-in, communication, location, listing accuracy

Great location

We loved location..off street parking and security..pool issues..dirty..elevator had smell..two bath faucets seemed loose..window covering was unattached...light blinked in bath Pans are trash..need replaced If these issues taken care of..we give 5 star rating
Stayed 5 nights in Mar 2023

10/10 Excellent

Melissa C.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Location Location Location!

We stayed in this penthouse with a couple of friends. GREAT LOCATION, just steps away from EVERYTHING! But so quiet, and very good security. We want to come again with our adult family next year. 😃
Stayed 8 nights in Feb 2023

10/10 Excellent

Anni T.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great host

Absolutely everything about this apartment was great. The location is very good, a 2 minute walk to a good beach, a 1 minute walk to the main street, a 5 minute walk to a big shop, a small shop in front of the house. The apartment is very clean and has everything you need. Great kitchen with cooking utensils, there were even surfboards and beach toys for the kids. Great small pool in the garden. The communication with the host was excellent, the property manager Carlos was very helpful, we ordered the transfer and excursions through him, everything went exactly as we agreed. If we were to travel to the same city again, we would definitely stay at the same accommodation.
Stayed 9 nights in Feb 2024
This review was submitted before 2018 and has not been verified.

10/10 Excellent

what a delightful place. ...

what a delightful place. the location is as good as it gets. the unit is immaculate and very accomodating. with being so close to the beach it's hard to go wrong. thier location to everything is superb and it is definitely where it is hip and fresh. a must for anyone looking to sidestep the hotel vibe and have a little piece of playa heaven first hand.

8/10 Good

Terry T.

Liked: Cleanliness, check-in, communication, location

Location Location Location

Great Location but very noice all day and all night tell 4 am from reef 28 resort. There music was so loud. . Condo was smaller then pics looked but cozy and had everything you needed. Carlos was awesome. Lots of missing lightbulbs and fan in bedroom with 2 beds was super noisey. AC rattled all night. 3/5
Stayed 28 nights in Jan 2024
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Wonderful Stay

We had a great stay at Britt's condo. We had 6 people and a baby with plenty of room to spare. It is walking distance to all the shopping, eating and drinking that you could imagine. But I would also recommend renting a van or car like we did, so that you can drive yourself to Tulum or some of the other sights because there is lots to do in the area. The condo has gated parking and the streets and freeways are very well maintained and safe. . . but watch out for the giant speed bumps. Overall was a very memorable vacation with family and friends. Thanks again Britt!
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Excellent Location - Beautiful, Spacious Apartment

We travel regularly to Playa and have stayed in a variety of hotels and apartments/houses over the years. This location was second to none, and it will be top of my list for future visits. The apartment itself was very quiet with plenty of space (the photos represent the rooms exactly) and for a larger group the different indoor/outdoor seating areas would be perfect. During the day it was just a few steps to the two fabulous beach clubs at Mamitas and Kool (we preferred the latter), it was easy for shopping, and at night close to some of the best restaurants and bars. This trip we discovered John Grey's Place and had some of the best food ever! I would certainly recommend this apartment if you want to be in the centre of things, but like the option to come home to a quiet and comfortable sanctuary.

8/10 Good

Gregg G.

Liked: Cleanliness, check-in, communication, location, listing accuracy

A great value with excellent location

This is a great place to rent for a group of people to be centrally located. So very convenient to 5th Avenue and the beach. Would easily stay here again or recommend. However - it’s a tad outdated (but who stays in the condo when you are a block from the beach. It would have been nice to know which a few of the accessories we’ve grown accustomed to having were not there (soap, shampoo, first day snacks/coffee)… but there is a 7 eleven right across the street. And to be honest the value was so good, really can’t expect to have everything! It was also a little confusing to initially find the place. The address is kind of hidden. But once you find it, it’s great!!!!
Stayed 7 nights in Jan 2023
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Jessica F., Kingston,ON, CANADA

We stayed here for six we...

We stayed here for six weeks, it is wonderful! If you are worried about renting in Mexico and not having anyone to call in case you need them, worry no more. The Rios family and friends will make sure you are well taken care of and the owners are avaliable all the time. We had guests from ages 1 year(our daughter) to my mother 70! And many ages in between and everyone was happy here. And everyone could walk to where they were happy. The beach is so close and stores and wonderful restaurants are also a few steps away. The condo is so spacious, at one point there was seven of us and between the two bedrooms, two bathrooms and large rooftop areas there was plenty of space for everyone. Playa del Carmen is a wonderful place for everyone of all ages. VIVA MEXCIO GRACIAS RIOS FAMILY!!!

8/10 Good

Miki F.

Liked: Check-in, communication, location, listing accuracy

Perfect Family vacation

This property was ideally located to enjoy Playa del Carmen and all of the Riviera Maya. Britt was amazing to work with, so patient and kind when our travel plans had to change. Carlos always responded quickly and was available whenever we needed him. The condo was spacious and modern and comfortable. We only had 2 complaints that were not the fault of Britt or Carlos: The elevator didn't work the whole week we were there. Really only a problem when we had to bring our luggage up and bring it down to go home. The floors never seemed clean. They were swept, but not mopped. We couldn't walk around in bare feet or socks because the floors were not clean enough. Overall we really enjoyed the condo and would be happy to stay there again!
Stayed 5 nights in Apr 2022

10/10 Excellent

Renee W.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great get away!

Casa Rios is a fabulous place for a get away! It is exactly how it’s described! We had Carlos arrange our ride from the airport and he had someone there holding a sign with my name on it by the Margaritaville bar right outside and down to the right. When we arrived at the condo the gal opened the security gate and escorted us to the condo. She does not speak English, she just leaves. We contacted Carlos and he came and showed us how to turn lights on and gave us the gate and door codes. This is a very secure building. You get a parking space in the locked lot right there. The rooftop patio is a great place to hang! The spa works now, we bought a new plug so it holds water, not heated though. The beach and 5th Ave. are one block away! Definitely go on the sailing trip to Isla Mujeres, so much fun! Thank you Britt and Carlos!
Stayed 7 nights in Feb 2023

6/10 Okay

Ed I.

Liked: Cleanliness, check-in
Disliked: Listing accuracy

Location was convenient to the beach and fifth Street for restaurants in choices to eat

The plus of this unit was having three bedrooms and three bathrooms. The phone contact I had with Britt was very helpful and understanding where the location was and suggested restaurants The property managers were friendly greeting us. The negatives about this unit. The elevator did not work, and from what I was told from other people, it hasn’t worked for quite some time and it doesn’t look like it will be fixed anytime soon. It’s quite a few steps to get up to the unit. The rooftop area has nothing to look at -multiple buildings, no view of the ocean at all. Many places inside the unit has tripping hazards. Small rises in floor areas, somewhat dangerous, especially near some of the bathrooms.
Stayed 3 nights in Dec 2022

10/10 Excellent

Kevin S., Winnipeg

Liked: Cleanliness, check-in, communication, location, listing accuracy

Perfect location in Playa del Carmen

We stayed as 5 adults and 4 teens in this wonderful penthouse. Lots of room & bathrooms for everyone. We had two adults in the upstairs bedroom with full bath, 2 in main floor bedroom with ensuite, 4 teens in the two double bed rooms with full bathroom down the hall. The nice thing is there's a heavy wood door that closes off the hall to the teens room/bathroom so it keeps their noise down :) Very cool top floor patio for mornings and evenings. The best thing is the location, close to the beach, 5th Ave, 7-eleven across the street for snacks, ice etc. Close to many great restaurants and far enough away from the noise of 5th. We had a bit of a struggle finding it as I had forgot my paper with the codes to get in, but after calling Carlos he was there in 5 min. to get us in and settled. One helpful suggestion would be to send a Google pin for the location, and maybe setup a WhatsApp connection the day before arrival. There is a gate at the entrance of the parking with a code to get in. The parking is in the courtyard near the pool. We felt very safe and secure the whole time, and would let the younger teens stay by themselves if we went out providing they stayed within the gate. We had one hiccup with the water boiler going out but Carlos had that fixed right away. He was very responsive to any needs we had, like more water, toilet paper etc. Excellent service. All in all, it's a great find and we will be looking at renting it again in the future.
Stayed 7 nights in Mar 2023
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Deborah B., Thornville, Ohio

It's all about LOCATION, LOCATION, LOCATION!

Three of us, all in our 60's, stayed at Casa Rios the first week of July, 2014. What a wonderful experience we had! It is located within short walking distance of all of the wonderful shops and dining along Quinta Avenida. The condo is on the interior of the complex so it is very quite even when the bar scene is going strong on the streets below. We were there when the World Cup semi-finals were going on and the entire place was rocking, but we were secluded from that. The furnishings in the condo were very comfortable, clean, and appropriate. Not too fancy where you felt like you couldn't relax, but just nice enough for you to feel on "vacation" in a special place. The kitchen and dining areas are smaller than most villas we have stayed in but we did not have any issues since there were just three of us. Plus, with all of the great restaurants within walking distance, we ate out a lot! We found that the beds were very comfortable. We did have some issue with water pressure in one of the bathrooms on the lower level but nothing we could not deal with as there were other showers available that we could use. Upon our arrival, the air conditioners were not working properly but the property manager quickly got someone over that evening to take care of it and within a few hours everything was working fine. The solarium upstairs with the jacuzzi and the rooftop area was a nice retreat area after a day of scuba or snorkling. The pool at Magic Paradise is very small (it is called a plunge pool) so if you are one to sit around the pool all day this is not what you want. The pool was pristine and cool, so it served its purpose for our group. Marmitas Beach is right down the road from the condo if you want to enjoy the beach and ocean. We rented a car at the airport, and found the 40 minute drive from Cancun to Playa to be easier than we expected. We were glad that we had a car, but really even if you don't you will still have a great time on Quinta Avenue and the immediate surrounding area. There is a Mega Store and a Walmart close by for your shopping needs. The owner of the property, Britt, was super nice to work with and communicated in a very timely manner when I had any question at all. And again, the on-site property manager was very efficient with handling problems but for the most part left us alone to enjoy our time in Playa. I would HIGHLY recommend the Casa Rios property if you are looking for a comfortable home in a great location.

10/10 Excellent

Kara Rae L., Portland, Oregon

Liked: Cleanliness, check-in, communication, location, listing accuracy

Nice place with plenty of room

We enjoyed our stay. The house is not quite as polished as it looks in the picture, but it was still nice and had all of the things pictured. The elevator did work when we were there (previous reviews said it was broken, but not any more). There is a lot of space, & the common room is spacious & open. There are two balconies on the 1st floor that look out at the parking & pool, one in a bedroom, one out of the living room. We loved the 3 levels of patios up top. You can technically see the sea from the top patio, but it's a sliver. Even so, I really enjoyed sitting up there- being on a roof top patio, looking out at the tops of buildings. There was plenty of parking, & a person sits inside the gate at night keeping an eye out. The house if very quite. Even though there are two area hotels that have music going most the day from their rooftop pool/bar areas (they got quieter around 10 and turned off by 11 or 12), we couldn't hear it at all from inside. There was a lot of items for use in the kitchen, though the pans had seen some better days. There was a jug of water and a dispenser for clean water and ice trays in the freezer. There is a box with all kinds of beach items, & the beach is super close. The super close beach is busy! But, we found that there are a handful of publicly accessed beaches right in town, and then everything else is only accessed via private areas (either hotels or fancy communities) so it makes sense that it's busy. The kids used the pool. It's on the small side, and doesn't get very deep, but is well maintained and wasn't busy. There are AC units in each bedroom and in the living room so the house temperature was good. They do ask that you turn them off when you leave, which I was worried would mean it would take a long time to cool back down, but they work fast and it wasn't a problem. There are stairs leading to the front door (after getting to the upper floor where the door is), stairs to the bedroom with the bedroom with a king bed, and to get to the patios (two flights if you want to be at the top patio) so if stairs are an issue for you this might not be the place for you. I rated the check in at a 4 because it's not self-check in, but we knew that going in. We arrived late and the property manager couldn't meet us, so the security guard helped us get in. It meant we didn't get the full tour and low down on how everything worked, but the property manager was responsive to all of our questions.
Stayed 4 nights in Feb 2023

10/10 Excellent

Rena P.

Stayed 7 nights in Jan 2025

8/10 Good

Claudia H.

Liked: Check-in, communication, location, listing accuracy

My experience at casa rios

La casa está muy bonita y muy bien ubicada cerca de la playa, la cocina tiene todo lo necesario para cocinar, pero cuando entramos, no habían hecho la limpieza y todo estaba sucio, hablamos con el property manager y fueron a limpiarlo, el aire de una recamara no servía, y lo tuvieron que cambiar por uno nuevo, pero estubimos 2 noches sin aire. El aire de la sala estaba tirando agua y por la mañana había un gran charco y tuvieron que arreglarlo, una tarde se fue la luz y le hablamos al property manager y rápido lo solucionaron pero vino el agua y se fue la luz! Que también arreglaron rápidamente. Era para dar risa, ya me daba pena con el property manager, tuvimos muy mala suerte esos 9 dias que estubimos ahí, aún así le doy 4 estrellas de 5
Stayed 8 nights in Jul 2023

About the host

Hosted by Britt Rios-Ellis

Host profile image
We are a bilingual/bicultural family who love to celebrate the rich culture, art, and history of Mexico throughout all aspects of our lives. Enrique is a Mexican and AfroCaribbean music professor and performer who brings the art and culture to our mix. Britt is a Dean of Health Sciences and Human Services at a public university in California and specializes in culturally and linguistically relevant health programs targeting Latino communities. We are sad that VRBO no longer allows contact with owners and want to let you know that we are easy to find on the internet and welcome informational inquiries. We know the region very well and have led several trips throughout the Yucatan. We want to make sure that our guests optimize their vacations and are more than happy to provide information and contacts to activities and key locations.
We now live in central California and have three children Xochitl, Enrique, and Itzel.

Why they chose this property

We just kept coming back! As a family we travel a great deal and we found ourselves never being as excited to go anywhere else than when we were traveling to Playa! We were considering buying a property in Spain or Mexico and when we found Playa we knew that someday we just had to have a second home in the beautiful Mayan Riviera!

What makes this property unique

We love Mexico, especially this part of Mexico, and we really want our guests to enjoy it as much as we do! We have created Casa Rios to help our guests find their second home in Playa del Carmen. You will find everything you need to optimize your stay and we truly enjoy working with our guests to make sure that you have the chance to experience Playa and its surroundings to the fullest. Please feel free to contact us at any time for whatever tips or information you need. Having recently lived there for an extended period we really know the ins and outs of the region and very much enjoy sharing what we know with you!

Languages:

English, Spanish

Premier Host

They consistently provide great experiences for their guests