6/10 Okay
Charlie D.
29 March 2025
Liked: Cleanliness, check-in, location
Make sure home propane tank has gas or you will have no heat or hot water. Otherwise, beautiful
Being honest, I don't know how to match stars w/our experience. We LOVED the property/location. It was perfect for our long get away. Issue: first night, propane for the house ran out, had no heat/hot water. We froze all night, woke up to 57 degrees inside home. It was not an easy process to get assistance. The chats didn't understand we needed essential propane at the home, telling us to buy a new refill tank (they thought it was the grill, it was the tank that fuels the house.) A delivery couldn't be completed until the end our our stay. It wasted one full day of our vacation, dealing with host trying to get a resolution. At the end of the day, the host was able to relocate us to a different property. Were promised hot tub refund bcuz new home didn't have one, which came in less than was indicated verbally "per their policy" and we requested a first night refund (since that night did not fair well) we were told no, since they relocated us to a different property at "no cost to us" There was the "cost" of a wasted day of vacation dealing with this situation, the pack up and relocate time cost, and the frustration of freezing and no way to shower/clean. The agent that showed up in person was very helpful. Just make sure there is propane before booking! Also bed descr is incorrect, 1 rm bunk bd Dbl/twin, 1 rm Dbl bed, there is not a room w/2 QNs (the pictures are accurate- description is not). We would stay here again, just would require a picture of propane level first.
Charlie D.
Stayed 1 night in Mar 2025
