4/10 Poor
Brenda T., London Ontario Canada
14 December 2022
Liked: Check-in, communication, location
Disliked: Cleanliness, listing accuracy
READ ALL THE REVIEWS BEFORE RENTING THIS HOUSE - THE POOR REVIEWS ARE ALL TRUE
We rented this house in Mar 2020 when it was less than year old. It advertised and had 4 king beds within it 8 bedrooms. The house was beautifully appointed and clean. Fast forward Dec 2022. This house has fallen in complete disrepair. The 4 king bedrooms that they continue to advertise on their website, despite other reviews advising only 2 continues to misrepresent the home. Many photos of the home are not what you get. For example the sectional outdoor patio furniture is only a piece of the sectional - 3 ppl could sit very close together. The photo of the kitchen island with 4 barstools has only two. There were 3 when we arrived and my husband noticed it was angled to the left - he went to check on it and it came off at the base - housekeeping leaned it up against the wall!!! I have 5 grandchildren, all of whom could have climbed onto this broken chair only to fall on their heads on the ceramic floor. They upstairs childrens area shows 3 little leather chairs with ottomans - there were only 2 and one was broken. The air hockey table is in need of repair. The first day we arrived we noticed the main floor a/c was not working. Credit the the management company for sending someone right over to fix it. The hot tub never warmed up - despite sending a repairman it still did not warm up - pool was very warm. Kids loved it. The internet cut out for two days. I should mention the owner pays for the CHEAPEST LOWEST internet package you can buy and you will notice it cuts out all the time. This house has 5 bathrooms. We could not find one single face cloth in the entire home...not one! The kitchen is poorly equipped. This home is set up for families and children - there was not a single plastic bowl, cup or plate in the entire home. So glass plates, bowls and glasses for 2-5 years olds on ceramic floors or patio stone. We went to prepare dinner our first night which included a tossed salad and caesar salad - they had one bowl in the entire house!! The ice maker on the fridge does not dispense ice. When you are asking families to pay anywhere from $3500 - $8000 per week depending on time of year, is it too much to expect a highchair, crib or bbq grill...we had to rent all those items - seriously? Believe me when i tell you that there are several homes in this neighborhood which are much better equipped and come with these items. The owner of this house should replace/repair things if they expect to keep renting. Renter beware
Brenda T.
Stayed 7 nights in Dec 2022
