2/10 Terrible
Gregory H.
7 October 2020
Liked: Location
Disliked: Check-in, communication, listing accuracy
Misleading listing with a poor customer experience
Extremely let down by this home and my Vacasa experience in general
I wanted to like this home as I've been coming to Fire Island for a number of years and have an affinity for all of the villages/towns. Being super familiar with Fire Island, I'm aware that maintaining homes on the island can be challenging and so while I would normally give some of what I'm about to share, a pass. But unfortunately there were issues too numerous for me to overlook.
Ripped screens:
- The majority of the windows do not have screens. Those that do have screens, are in disrepair allowing bugs to come through (problematic at night with windows open and lights on).
Lightbulbs out:
- Several bulbs inside the house are out and in addition, NONE of the outside light fixtures have bulbs making the property entirely dark at night. The exception is the floodlight pointed at grill.
Smoke detector:
- The smoke detector went off several times during 2 periods. A man came to pick up the detector and did not return. We slept in the house overnight without one. Someone returned the day after, leaving a detector on the kitchen table (without installing it).
TV
- Amazon fire TV stick is blocked from being able to be used.
Slow responses
- The hosts were slow to reply and at times, requests/questions had to be repeated.
- Poor quality beds and bedding
- No wine glasses
- Very small coffee maker
Gregory H.
Stayed 10 nights in Sep 2020