4/10 Poor
Hilary F.
17 August 2024
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Disappointing
We were really looking forward to staying as the property looked amazing from the pictures. We know the area well and have stayed in other properties around here. The pictures are very flattering - the garden was overgrown but in fairness when we raised this someone came midweek to cut the very long grass - leaves are everywhere and plants were dead and hadn’t been pruned. The house is tired and the kitchen wasn’t very clean. Bed linen wasn’t great and pillows were awful. The shower was broken in one bathroom and although we mentioned it it wasn’t fixed as promised. Outside the views are wonderful however and location amazing. The house manager wouldn’t meet us as we were in bad traffic and we couldn’t get there till 20.00 so key was left outside - there was nothing left such as milk which has always been the case with other properties and as it was late this was a problem for us to buy anything. Security was poor as a number of the doors wouldn’t lock and could only be secured using the outside shutters. Overall the house was very disappointing and needs some attention.
Hilary F.
Stayed 7 nights in Aug 2024