2/10 Terrible
Bryan D.
7 April 2023
Liked: Cleanliness, check-in, location
Disliked: Communication
Never use them if you want a relaxing stress free experience. TERRIBLE EXPERIENCE!!!!!!!
Worst experience we’ve ever had! We made 2 reservations and the 7 day one was paid months earlier. But when we got to the Wyndham they didn’t show any reservations for us for any date. I started emailing, texting and calling the Property Manager, Christian RRP, and we were told they were working on it, it will be there in 15 - 20 minutes, then after a half hour 10-15 minutes, another 20 minutes they just sent it, then I get a message saying it would be there at exactly 4pm when our check in time is. The check in desk received it about 4:40. This all started about 2:30. The two reservations totaled 9 nights but the reservation only received the first 2 days. I started the same routine as the first time, calling, texting, etc. I told them if the reservation desk doesn’t receive it before 10 am we were going to have to take everything out and then check in if they ever received the confirmation. After numerous calls, texts, etc, and being told it would be there by 9am and it was for 3/31/23 through 4/7/23 it did finally get there at 9:20 BUT I didn’t realize it then but it was only for 5 nights. That was on Tuesday and if they didn’t receive the confirmation by Wednesday at 10 am we had to leave. I started the same process and was told not to worry we were booked till Friday. Then around early afternoon I received a message saying the Property owner canceled the last two days and didn’t tell them and they didn’t have anything else available and were going to refund the last 2 days. So if that can happen to us BEWARE it Can happen to you too. This happened this week and the college cheerleading Championships are being held there so there was basically no rooms. Not how you want to spend a vacation with your family and friends.
Bryan D.
Stayed 7 nights in Mar 2023