4/10 Poor
Maureen H.
2 July 2024
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
12802 Caleb Drive
The home was fantastic. The house was spacious to accommodate multi generations.
However, there should have been a binder with instructions on how to work Internet, where to locate cleaning supplies, toilet paper, etc. Had to open every drawer, cabinet, closet to find things.
There was no outdoor furniture. The hot tub cover was broken, therefore we could not use this amenity, which was one of the main reasons for renting this property.
If it wasn’t for our house guests, who previously owned a fractional, we would have been totally clueless to the fact that we could call the front desk and or maintenance to help us with outdoor furniture, internet, hot tub, etc.
Extremely poor written communications between renters and East West Hospitality.
The pool area was clean and wonderful for families. The staff were so friendly and attentive. I felt very comforted having life guards.
I would love to return. I am hesitant on the openness of communication with East West Hospitality.
Maureen H.
Stayed 4 nights in Jun 2024
