2/10 Terrible
S P.
12 September 2024
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Construction Works and Unreasonable Owner
This is a old style family villa with a nice view. Our first 7 days were enjoyable, despite no internet for 2 days and no television for 5 days (problems the Owner eventually fixed). Our second week was a complete nightmare. Demolition / construction works began next door at 08:00 every morning (even on Saturday), with pneumatic drilling and breaking of concrete. The noise and dust were intolerable. We were forced to leave the villa every morning, stay out all day (at additional expense), and return in the evening. The owner expressed her "embarrassment" at the works and informed us that the next guests had cancelled their booking on being notified of them (we had not been notified). Owner has retained 90% of our payment for the second week, even though the villa was not capable of being used, and has instructed us not to engage further with her on the matter. This is our first time using VRBO and it is a terrible experience. VRBO is attempting to engage with the Owner to help resolve the matter, but the Owner will not engage. We are likely to have no option but to formally enforce our contractual rights against the Owner. We cannot recommend this property and warn others against booking it.
S P.
Stayed 14 nights in Aug 2024
