Before arriving, we were greeted with a very kind message from the owner explaining what to expect when arriving and where to find things. To say the least, our family was very excited to get away. Upon arrival, that excitement quickly went downhill. Now I am not saying that everything there was bad, because it was not. The space was great for our family with the bedroom situation and the outdoor "gathering" area by the pool where we spent a great majority of our time together. The location was great, right on the canal, and not a far walk or circuit ride from the action of the town.
Aside from these wonderful things, there were many issues that we encountered. As soon as we walked in, we were immediately hit with a wall of mold and mildew smell which to say the least was very overwhelming, especially when there are people who come in to the house with breathing issues, this was a major health concern (a few of us got sick from this problem). In fact we found a whole door covered in mold due to bags of dirty linens in a closet, which we think was a main culprit of this issue. Moving into the kitchen, there are broken floor tiles, the dishwasher was not mounted to the counter top so it would fall forward when we put dishes into the dishwasher, and there was not a kitchen towel to be found. While the pool area was great, the pool was extremely filthy, as it had lots of things floating in it and there was algae all around the edge of the pool along with a layer of algae at the bottom. In the guest house there were several lightbulbs that were not working and there were snails all along the back side of the toilet.
The property manager was very kind and willing to do what he could to help, it was very appreciated but ultimately it was not enough. We were told that the pool was going to be cleaned on Sunday, then it got changed to Monday, and then it got changed to Thursday, and it was never done.
If you are looking for a place to stay that has mold and mildew, uncomfortable beds, is fairly unkept and have a wonderful 8am wakeup call by roofers while you are on vacation, this is the place to stay.