10/10 Excellent
Andreona G.
7 January 2025
Liked: Cleanliness, check-in, communication, location, listing accuracy
Pretty great!
The condo is bright and beautiful and the view is amazing. Definitely the nicest place we've ever stayed in Mexico. The rooms were spacious and comfortable and it was perfectly clean when we arrived.The dishwasher didn't work which was unfortunate.They did send maintenance right away to fix it when I mentioned it, but he was until unable to do so.And then the next day I guess they sent a different maintenance person.But they could not enter since we were not in the condo at this time.The store and restaurant on site were great! Excellent quality and reasonable prices. All the staff we ran into were really friendly and awesome. Spa staff was very talented! Excellent masseuses!Some locals on day passes from relatives that worked at the resort lost their minds on us when we wanted to use the hot tub without the jets on. (The chlorine gas fumes were intense and our kids have asthma)We asked if they'd be willing to move to the adults only hot tub a few feet away (since they were adults). They said we should move. We asked staff on duty in the pool if we could go to the hot tub, but since party of our group was children they said it was impossible and that they'd turn the bubbles off and ask the other group to move if they wanted bubbles. But the other group became vocally aggressive, swearing at the kids and threatening us. They were shouting that because they were locals and this was their town and their home that they owned the hot tub we left rather than get physical
Andreona G.
Stayed 4 nights in Jan 2025
