2/10 Terrible
Kay S.
31 March 2025
Liked: Location
Disliked: Cleanliness, communication, listing accuracy
Poor Stay
This property showed through photos was not at all how it looked in person. The property was very dirty and the sheets on the beds felt like not clean and certainly were not pressed. There was a cockroach in the entry dead on floor and also one alive on the curtains in living space. The upstairs toilet seat big crack and dirty should not be used. All the rooms the curtains had black mould. The main bathroom toilet brush filthy sitting in dirty water and the walls of the bathroom were very dirty. This is expensive and the advert said stairs but there were 18 & 16 steep steps to try and get heavy suitcases up. My girlfriend paid in excess of 900 which we felt expensive thinking a fab place. We would not recommend a stay here and do have photos as evidence of the mould and cockroach. Would recommend the host needs to visit and actually take a look and ensure this place is cleaned thoroughly. The host was not responsive when I asked for a slightly late checkout like 1 hour and responded 15 hours after we sent the message. There are far better places in Taupo along the waterfront. If a property is listed the photos should be accurate and not enhanced like they were. So so disappointed considering this was a special stay for my friend and I to visit an elderly relative living in Taupo. My friend said we should have walked out but arriving at 10.30pm was too difficult. The host needs to take more care and also please place long life milk in the fridge.
Kay S.
Stayed 3 nights in Mar 2025
