6/10 Okay
Kimberly M.
1 December 2024
Liked: Check-in, location
Disliked: Cleanliness
Beautiful property under mine by maintenance and cleanliness issues
I stayed at this property for two nights. While the property itself was beautiful and well-designed, the experience was marred by a lack of proper cleaning and maintenance. Several issues detracted from our stay, and should have been handled prior to our stay.
• Hot Water Problems: The hot water was inconsistent or unavailable in multiple locations, including the master bathroom, kitchen, and upstairs. This persisted intermittently throughout the stay.
• Cleanliness Issues: The property was not thoroughly cleaned prior to our arrival. Stains on walls and floors, cobwebs, and food left in the refrigerator (syrup and salsa verde), scratches all over both bunk beds, oven mitts, dishes and silverware were dirty. disappointing for a property of this caliber.
• Broken Amenities: One of the upstairs fans didn’t work, a bike had a non-functional chain, and Netflix wasn’t operational, broken décor in the living room broken living room blinds,
• Disruptions During Stay: While the property manager was accessible and responsive, Susanna seemed bothered and irritated by my calls. Michaunn, came twice during our stay to address issues, clean the house, wash dirty oven mittens, fix the hot water heater, & spot clean the carpet these interruptions put a damper on our activities.
For the price paid, I expected a more polished and trouble-free experience. While the property has potential, better upkeep and attention to detail are essential to meet guest expectations.
Kimberly M.
Stayed 2 nights in Nov 2024
