2/10 Terrible
Beth M.
17 February 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Overbooking
Please be careful if you are looking to book at this property. We booked this property over a month in advance and got our confirmation booking. We were all set to enter the property and were sent a confirmation email to call to get the security code for the room. It was late at night when we arrived after a long travel day and when I called to get the code, they person on the phone told me the property was already occupied and we could NOT stay here. They explained that they property was double booked, and they had not made us aware with an email or phone call when we had booked it / confirmed the booking a month prior. We were left in the middle of the night with no place to go and it was the weekend of New Years. There were no places available for rent for the night and the property manager offered us no help. We were left on our own to find another place to stay and this was very expensive and difficult with it being New Years Eve weekend. Please be careful when booking this property and have a backup plan because you will be on your own if they overbook again.
Beth M.
Stayed 2 nights in Dec 2023