2/10 Terrible
Melissa G.
11 July 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Horrible- Beware!!!!!!!!!
Beware! This place is horrible and the customer service is worse... Even though you get emails or repsonses back from this perosn called "Johanna", it is from one of her assistants. She owns over 300 properties and does not care about your experience or stay at all. It might seem that she does when you are corresponding to her, but once you get to Paris all communication ends.
We had a hard time checking in late at night at 10:30 pm that night. No one repsonded to us until 12:00am the following day. There are extremely high stairs that were not advertised without any railing. My daughter that had cancer tripped and fell. There is no air conditioing in the property even though it is advertised. I was emailing Joahnna since she would not call me back- that we wanted a refund that it was unsafe to stay at her place. We were scheduled to stay for 4 nights. We only stayed for 1. She said under no excpetions would she refund us. We are looking into other options to get our refund back. It was so bad that we had to leave. Even though it looks nice- it is all a scam--- not in the best neighborhood either. I would not recommend this apartment at all.
Melissa G.
Stayed 3 nights in Jun 2024