2/10 Terrible
Amy G.
31 January 2025
Disliked: Listing accuracy
Do Not Rent From Urban Flats in Paris
We didn't even get the opportunity to stay at this location, because 3 days before we left for our vacation, they informed me that the apartment we rented would not be available due to a plumbing issue. They offered to have us split our family into 2 different apartments that were not in the same building. After arriving after dark, looking at both apartments, we did not feel it was safe to have our daughters stay separately from us. So we decided to squish into one of the apartments. After looking up the listing for the apartment we stayed in, there was a 1500 difference from the original apartment we booked. I asked that they reimburse us 1000 and they agreed. This was 4 weeks ago and they have still not reimbursed us. I keep emailing them and they promise that they're going to do it and then it doesn't happen. They have several listings, and I warn you to not rent from them.
Amy G.
Stayed 3 nights in Dec 2024