2/10 Terrible
Edward L.
31 March 2025
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
No heat or hot water
We arrived to find the boiler making a terribly loud noise. A property manager was there and she stated it needed water. We left and went to town and returned a few hours later, and no repairs were made. I contacted the 800 number and got a call back a few hours later from a local rep who stated they would move us bc the house was at 60 degrees. By 10:00 pm, it was clear they were not planning on doing anything. When I woke up the next morning, it was 56 degrees in the loft area and no levels were warmer than 60. We were headed out to ski, so we all wanted hot showers to warm up. Then we realized the water heater did nit function. The hot outlet was freezing. I again called the 800 number and was told the local team would be in touch.I spent the better part of my day texting with the bot and calling unsympathetic vacasa employees. Finally around 5:00 Pm they stated we had another property, but this one was 2 bedrooms and not 4 like I had booked. My family was forced to split up and my brothers had to rent a hotel for 4 nights at 2k. We had no car, and they made no efforts to assist us in the move across town away from the Gondola and the great location I rented. So my children and I lugged all of our stuff down Pacific to the far end of town. The new place was much cheaper per night, so I knew I was due a refund. After multiple days of calls with managers, I was finally able to recoup some of the money owed. They even made me pay for the one freezing night at a little over 1k
Edward L.
Stayed 1 night in Mar 2025
