4/10 Poor
Donna S.
21 September 2024
Liked: Cleanliness, check-in, communication, location, listing accuracy
Beautiful Villa
This is a beautiful villa and we wish we could have completed our stay there but the electricity went out due to a storm and the next morning when it came back on the living room and a wall of outlets in the dining area kept tripping off and we had no internet. We spent a complete day waiting on help and the electrician came and could not solve the problem. Unfortunately, the modem was connected in the living room, which kept tripping off. We were placed at another location in Sandpiper Loop and had no troubles during the remainder of our stay. We hate that we lost a full day of our vacation dealing with issues and having to unpack and repack our belongings.
The only other issues we had was not having a pool card and a key to the gate from the boardwalk, (the paperwork in the binder mentioned that they were there and if not returned would be $50 for each item if they were missing). We had no way of securing our belongings while going to a walk on the beach. We were not sure why we could not obtain the gate key since we saw lots of other vacationers in Sandpiper Loop using a key to get back and forth to and from the beach.
We appreciate the property managers working so quickly to get us into another place and keeping in close contact with us during these issues.
Donna S.
Stayed 6 nights in Sep 2024
