4/10 Poor
Bernd B.
5 April 2025
Liked: Check-in, communication, location
Disliked: Listing accuracy
Not as advertised
Rugen rentalWe were very disappointed with our rental experience. The house was very cold when we arrived although the heat was on. It appeared the house had not been occupied for some while, and the in-floor heat had only recently been turned on (perhaps the morning of our arrival?) and it took 2 days for the house to warm up. It was very chilly! The dishwasher had a putrid odor after we ran it. There was old rotting food in the bottom, and pink slime on the dishwasher arms and gaskets. I dismantled as much as I could and cleaned it thoroughly. After multiple uses the odor finally dissipated.One of the cupboards had a broken hinge when we arrived. Two of the coffee makers were broken. We contacted the owner who sent a repair person the next day to fix the cabinet, but did not replace the broken coffee makers. Instead, we were told to use the nespreso machine. We were surprised that a replacement coffee maker was not provided. The kitchen was supplied with one dishcloth, one dishtowel, and only 3 dishwasher tabs to last our family of 7 for a week. The kitchen is compact, with room for only one or two people at a time. The dining room is also very compact and difficult to move around especially when people are seated at the table. The description and photos of bedrooms was inaccurate and deceiving. There are only 3 bedrooms with beds. On the website, the first two bedroom photos are of the same room, which is why we thought there were four bedrooms
Bernd B.
Stayed 7 nights in Mar 2025
