4/10 Poor
Joanne C.
26 November 2024
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
Never again
Didn't stay here as the owner moved us prior to our stay as This house had water damage. Stayed at Casa Manatee 2 miles away, where pool heater not working, having a 5yr old and can't that use pool Big Deal. This is something which should have been addressed day one. Arrived Wednesday, pool cold and tank near pump spraying water and toilet running. All this sent in a text. Owner told us where the heat pump was, the code to turn up and the tank was for irrigation. Thursday, I texted the pump was spraying water, causng a flood on side and coming in the bedroom window, toilet still running, and pool still cold even though turned heat up. Came back to correct me that seating area in pool is not a hot tub and would be the same temp as pool and someone would be out to look at the Tank. By 9AM the Tank was spraying so much water that it was coming in bedroom window and bed had to be moved away so it would not get wet. Went out by the time we came backTank fixed not pool. Later afternoon was told that the pool cleaning was scheduled for Friday to make sure everything was working. On Friday pool guy comes I talk to him and he says He doesn't know anything about the heater and will let owner know. I was so digusted I never texted again. It seemed the owner didn't care as he Never sent Me another text. Very Poor Management! Have Rented through VRBO for years, First time I ever experienced such poor service, eventhough had some issues at other places which were address immediately!
Joanne C.
Stayed 4 nights in Nov 2024
