6/10 Okay
Lorelei M.
11 February 2025
Liked: Location
Disliked: Check-in, communication, listing accuracy
Double booking-poorly equipped-poor substitution
The view and location are incredible. The condo it self is in need of repair. Door handles falling off, sink plugged, garburator broken. We were there for 3 weeks, there was 6 of us. We had no facecloths, only 1 hand towel, no dish towels/teatowels. There were 2 wine glasses, 1 glass high ball glass and a couple other glass drinking glasses. There were lots of dishes, pots and pans. There was no hand soap or shampoo. The dishwasher was broken and smelled bad. But the worst part was that when we arrived the property manager said it was double booked and put us in a condo in the parking lot for 5 days-which rents out for about 1/3 the cost of the condo we paid for. We received NO compensation for those 5 missing days (which was about 2000 USD)-we did get a little comp pool heat I think-but the pool heat didnt work for part of the trip. This was my worst vrbo/air b&b experience. When the owner contacted us to say we owed for pool heat-I said the property manager told us we could have free pool heat plus other things....the owner appeared not to know about the double booking. My guess is the property manager rented it-pocketed the money and stuck us in the place in the parking lot for 5 days. But the owner never offered to give us our money back for those 5 days we paid for...
Lorelei M.
Stayed 21 nights in Jan 2025
