6/10 Okay
A guest from Ossining, NY g.
15 January 2025
Liked: Cleanliness, location
Disliked: Check-in, communication
Palm Bay Club
Oh, let me start out by saying this particular unit was managed by Vicasa, not VRBO . We have never had an issue with VRBO and recommend them constantly to friends. This was our fourth visit to palm bay club and we will come again but we will NOT book through Vacasa. We arrived early and requested early access. We were told no. We sat in front of the unit from two o'clock until four o'clock and could not understand why we could not get in early. The unit was obviously ready for occupancy as nobody went in or out while we were waiting.When we opened the door to the unit there was a musty odor which was easily handled by us by opening up front and back doors, which should have been done before we arrived.The next morning we went to make breakfast. Both frying pans were damaged and basically unusable. We called, and we were told we would have replacements nexy day...never happened. We did get a call the night before our departure.Telling us that the frying pans were now available.Who needed them?We're leaving the next morning at seven a m. Bathroom in the primary bedroom had no mat nor non slip on the tub floor very dangerous.I will be back to this property, but I will make sure that it is being managed by VRBO not Vacasa and I will be sure to make all of my friends double check as well.
A guest from Ossining, NY g.
Stayed 7 nights in Jan 2025