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6/10 Okay
Chuck S.
10 August 2024
Ariel Dunes II 208 - Nice Place to Stay
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was spotless.
I was more than happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The property itself was as described: easy access, nicely appointed, and clean. Communication from the property management company regarding access and departure was good. However, my experience with 3D Beach Rentals was deeply disappointing, particularly regarding their handling of advertised amenities.I chose this property partly for the advertised discount at Emerald Bay Golf Course. The printed information, online details, and building posters all indicated a discount for Seascape guests. I confirmed this with both the golf course staff and the property manager before booking a round for myself and my brother-in-law. Both assured me the discount would be honored.When we arrived at the golf course, we were told we needed an "Amenities Card" to receive the discount. I contacted the property manager immediately, only to be informed they were unaware of this requirement. The next day, I received an apology stating that the change hadn’t been communicated. Despite this, there was no offer to refund the difference or adjust the cost of our stay. I did, however, appreciate the $361.08 host fee included in my bill.It’s unfortunate for the property owners relying on 3D Beach Rentals that such a simple issue could not be resolved with better customer service. Given this experience, I will not book any other properties managed by this company in the future, regardless of the property's appeal.
Chuck S.
Stayed 6 nights in Jul 2024