Cabin

Spacious Cabin Near Dollywood w/ Games & Views!

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Spacious cabin in the heart of downtown Pigeon Forge,where adventure and relaxation come together. Just steps from all the excitement, yet tucked away for the perfect cozy retreat.
Imagine waking up to breathtaking mountain views. Escape the everyday and immerse yourself in nature’s beauty, where serenity and adventure await just outside your door!
Hot Tub—perfect for soaking away the day’s stress and enjoying serene moments. Whether you’re looking to unwind under the stars or warm up on a cool evening, this luxurious hot tub is designed for your comfort and enjoyment.
Enjoy some friendly competition with a game of pool—perfect for creating memories and sharing laughs!
Step into the ultimate downstairs entertainment haven—where the warm glow of LED lights meets endless fun with a Smart TV, pool table, arcade games, and a mini fridge. Perfect for cozy movie n

Reviews

8.8 out of 10
Excellent
7 bedrooms7 bathroomsSleeps 30464.5 sq m

Popular amenities

  • Parking available
  • Pet-friendly
  • Hot tub
  • Dryer
  • Fireplace
  • Pool

Explore the area

Map
Pigeon Forge, TN
  • LeConte Center at Pigeon Forge
    ‪5 min drive‬
  • Dolly Parton's Stampede Dinner Attraction
    ‪6 min drive‬
  • Island at Pigeon Forge
    ‪6 min drive‬
  • Gatlinburg, TN (GKT-Gatlinburg - Pigeon Forge)
    ‪18 min drive‬

Rooms & beds

7 bedrooms (sleeps 30)

2 full bunk beds with twin trundles

2 Single Bunk Beds and 1 Double Sofa Bed

King Bedroom 6

1 King Bed

King Suite Bedroom w/ Fireplace + Ensuite Bathroom 1

1 King Bed

King Suite Bedroom w/ Fireplace + Ensuite Bathroom 2

1 King Bed

King Suite Bedroom w/ Fireplace + Ensuite Bathroom 3

1 King Bed

King Suite Bedroom w/ Fireplace + Ensuite Bathroom 4

1 King Bed

King Suite Bedroom w/ Fireplace + Ensuite Bathroom 5

1 King Bed

Queen over Queen Bunk Bed (Sleeps 4)

1 Single Bunk Bed

7 bathrooms

Bathroom 1

Bathtub or shower · Toilet · Jetted bathtub

Bathroom 2

Bathtub or shower · Toilet

Bathroom 3

Toilet · Shower only

Bathroom 4

Toilet · Shower only · Jetted bathtub

Bathroom 5

Toilet · Shower only · Jetted bathtub

Bathroom 6

Bathtub or shower · Toilet · Jetted bathtub

Bathroom 7

Toilet · Shower only · Jetted bathtub

Spaces

Deck or patio
Kitchen
Balcony
Outdoor play area
Garden
Dining area

About this property

Spacious Cabin Near Dollywood w/ Games & Views!

Our magnificent 7BR/7BA cabin is right by downtown and just 10 min to Dollywood. Fun for the whole group with pool table, foosball, air hockey, and X-Men Arcade game!

Indulge in our awesome hot tub, seasonal resort pool, 5 jacuzzi tubs, cozy fireplaces, private decks, smart TVs and super fast wifi.

Easy road access and awesome mountain views. Quick access to restaurants, shops, theater shows, museums, and attractions.

Book today for the perfect getaway!

The space
Whether you're coming for a week or staying the weekend, you'll find tons of fun-filled activities nearby! This cabin is less than 1 mile (~3 min) from Pigeon Forge's unique downtown, the Strip, where you will find loads of family-friendly entertainment, one-of-a-kind boutiques, and eclectic bars and restaurants.

Nearby Attractions:
Dollywood - 4.3 miles (10 min)
Splash Country - 4 miles (11 min)
The Island in Pigeon Forge - 1.7 miles (7 min)
Wonderworks - 3.4 miles (11 min)
Comedy Barn - 1.5 miles (5 min)
Parrot Mountain & Gardens - 5.8 miles (15 min)

The Cabin:
As you step inside the cabin, you'll be welcomed by its cozy and rustic multi-level interior, reminiscent of a charming cabin-in-the-woods. Get comfortable and unwind in the living room, where you can enjoy some entertainment or simply relax while gazing out the back deck. Downstairs, you'll find a fun-filled entertainment area equipped with a spacious couch, LED fireplace, Smart TV, pool table, X-Men Arcade game, and a mini fridge. Upstairs you'll find a kids loft with Foosball, Air Hockey, and two sets of bunk beds - fun for the entire group!

If you're needing some fresh air, head outside onto one of the 4 private decks where you can relax on rocking chairs, listen to the sounds of nature or simply take in sweeping views of the Smoky Mountain foothills. Not far off, you’ll see the Great Smoky Mountain Wheel which is particularly stunning at night.

Inside, the open concept kitchen has modern appliances and granite countertops, making it easy to cook a homemade meal. Enjoy your meals in the company of your group at the two large dining tables or take breakfast, lunch, or dinner onto the deck for an al fresco dining experience with stunning sunsets and sunrises over the mountains.

Afterward, head out to explore the community, and be sure to bring along a swimsuit and towel for a dip in the Resort Pool, open mid-May through September. It is a short 5min walk from the cabin. In your downtime, you can start a load of laundry in the cabin's washer & dryer, connect to the WiFi to make further adventurous plans, or wind down with some beverages on the deck.

When your day comes to an end, retreat to any of the seven bedrooms to get the restful sleep you'll need for another day of adventure. The sleeping options include 6 bedrooms with king beds, 1 bedroom with queen double beds, an upstairs kids loft with 2 sets of full-sized bunk beds + twin trundle (each sleeps 5), a queen sized futon, and 2 convertible lounge chairs in the king suites that each sleep 1. Additional information on sleeping arrangements can be found below.

Ready for some exciting day trips? Zip around on high-speed roller coasters at the Dollywood theme park, get soaked at Dollywood’s 35-acre Splash Country water park, or tour the Titanic and Hollywood Wax museums. Get your adrenaline pumping at The Outdoor Gravity Park or check out WonderWorks for 100+ hands-on science exhibits plus laser tag, a ropes course & a 6D motion ride.

For the nature lover, there are abundant trails in the Great Smoky Mountains National Park, just a short drive to the south. Explore on over 500,000 acres of federally protected wildlands with incredible hiking trails, pristine rivers, and jaw-dropping viewpoints. Pack your hiking boots and be sure to bring your camera, as some of the country’s most remarkable mountain scenery is right at your fingertips. Hike along tree-lined trails, rock climb, or mountain bike to take in the sights. When the snow begins to fall, head over to Ober Gatlinburg Ski Resort to hit the slopes, and check out the Smoky Mountain Brewery for a taste of local craft beers.

Perfect for a family reunion or a group vacation with all your closest friends, the Sweet Escape awaits! Book today and start planning an unforgettable East Tennessee getaway!

Resort Pool:
Pool is open end of May - September, and pool hours are 9am-9pm. Gate code is 8767. Enjoy!

Sleeping Arrangements:
Upstairs (sleeps 18):
- 2 king suites with private in-room fireplaces and ensuite bathrooms with jacuzzi tubs (sleeps 4)
- 2 sets of full-sized bunk beds with pull-out twin trundles (sleeps 10)
- 1 queen sized futon (sleeps 2)
- 1 queen air-mattress (sleeps 2)

Main Floor (sleeps 4):
- 2 king suites with private in-room fireplaces and ensuite bathrooms with jacuzzi tubs (sleeps 4)

Lower Level (sleeps 8)
- 2 bedrooms with king sized beds (sleeps 4)
- 1 bedroom with queen sized bunk beds (sleeps 4)
*also 2 fold out sleeper chairs that each sleep 1

Layout Description:
Entering through the main entrance, up the ramp, leads to the kitchen, dining area, and 2 king suites with in-room fireplaces and ensuite bathrooms. Both ensuite bathrooms have a walk-in showers and Jacuzzi jetted tubs. There is a large deck facing the back of the cabin with rocking chairs/swings. Going upstairs leads to a large hangout area designed for kiddos to hang out and sleep - with a fooseball table, 2 sets of full-sized bunk beds + pull out twin trundle (each set sleeps 5), a queen-sized futon, and queen-sized air mattress. There is a full bathroom here. There are 2 decks facing the front and back of the cabin. This floor also has 2 king suites with in-room fireplaces and ensuite bathrooms (walk in showers and Jacuzzi jetted tubs in both suites). Downstairs is where the adult game room/entertainment hangout area is, with a large pool table, TV, LED fireplace, X-Men Arcade game, mini fridge, and couch. There are 3 bedrooms, 1 with an ensuite bath (walk in shower plus Jacuzzi jetted tub), and the other 2 bedrooms joined by a full-sized bathroom. 2 of those bedrooms have king sized mattresses, and 1 of the bedrooms has queen sized bunk beds. There are also 2 fold-out sleeper chairs for larger groups looking for extra sleeping space! Downstairs, you'll find the 4th deck where the private hot tub is.

Parking Notes: There is plenty of parking for 6 vehicles. There is parking to the front and side of the cabin. Easy ramp access into the home.

Note:
- No parties or events. Quiet hours quiet hours are after 9:30pm and strictly enforced. This is a close-knit resort community and our HOA is quick to call us of any violations.
- Trailers welcome to park on the left side of the cabin
- No 4-wheel drive needed, no crazy steep or windy roads :)

Guest access
There is plenty of parking for 6 vehicles. There is parking to the front and side of the cabin. Easy ramp access into the home and 2 king suites on the main floor.


Note:
- No parties or events. Quiet hours quiet hours are after 9:30pm and strictly enforced. This is a close-knit resort community and our HOA is quick to call us of any violations.
- Trailers welcome to park on the left side of the cabin
- No 4-wheel drive needed, no crazy steep or windy roads :)

Property manager

Anna Bella

Languages

English

Add dates for prices

Amenities

Pool
Hot tub
Kitchen
Washer
Dryer
Pet-friendly

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House Rules

Check in after 4:00 PM
Minimum age to rent: 21
Check out before 10:00 AM
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Children

Children allowed: ages 0–17
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Events

No events allowed
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Pets

Pets allowed: dogs (limit 2 total)
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Smoking

Smoking is not permitted
- Guest is required to sign Renter Agreement - No Smoking INSIDE the property - Pets allowed w/ approval. $500 fee per violation
- No parties or events without approval. $1000 fee if a party or unauthorized event occurs, plus any damages
- Security deposit hold to be processed by Host - Only registered guests are allowed on the property, unless agreed. $250/guest violation

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit and a deadlock

We should mention

A car is recommended for transport to and from this property

About the area

Pigeon Forge

Located in Pigeon Forge, this cabin is in the city centre and near theme parks. The area's natural beauty can be seen at The Ripken Experience - Pigeon Forge and Great Smoky Mountains National Park, while Titanic Museum and Dollywood are popular area attractions. Travelling with kids? Don't miss Dollywood's Splash Country and Ripley's Aquarium of the Smokies. Make sure you get close to the area's animals with activities such as game walks and birdwatching.
Map
Pigeon Forge, TN

What's nearby

  • Old Mill - 4 min drive - 2.6 km
  • LeConte Center at Pigeon Forge - 5 min drive - 2.8 km
  • The Ripken Experience - Pigeon Forge - 5 min drive - 3.2 km
  • Dolly Parton's Stampede Dinner Attraction - 6 min drive - 3.8 km
  • Island at Pigeon Forge - 6 min drive - 3.0 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 58 min drive

Restaurants

  • ‪Paula Deen's Family Kitchen - ‬6 min drive
  • ‪The Old Mill Restaurant - ‬5 min drive
  • ‪Margaritavile - ‬5 min drive
  • ‪McDonald's - ‬5 min drive
  • ‪Pirates Voyage - ‬5 min drive

Frequently asked questions

Does Spacious Cabin Near Dollywood w/ Games & Views! have a pool?

Yes, this property has a pool.

Is Spacious Cabin Near Dollywood w/ Games & Views! pet-friendly?

Yes, this property allows dogs (limit 2 total).

What time is check-in at Spacious Cabin Near Dollywood w/ Games & Views!?

Check-in begins at 4:00 PM.

What time is check-out at Spacious Cabin Near Dollywood w/ Games & Views!?

Checkout is at 10:00 AM.

Where is Spacious Cabin Near Dollywood w/ Games & Views! located?

This family-friendly Pigeon Forge cabin is located in the mountains, within 2 mi (3 km) of Xtreme Racing Center and Island at Pigeon Forge. LeConte Center at Pigeon Forge and Titanic Museum are also within 3 miles (5 km).

Reviews

8.8

Excellent

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 21 out of 32 reviews
Rating 8 - Good. 5 out of 32 reviews
Rating 6 - Okay. 3 out of 32 reviews
Rating 4 - Poor. 2 out of 32 reviews
Rating 2 - Terrible. 1 out of 32 reviews

8.4/10

Cleanliness

9.8/10

Check-in

9.4/10

Communication

9.8/10

Location

9.2/10

Listing accuracy

Reviews

10/10 Excellent

Lee P.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great Stay

Anna was very responsive when something went wrong. Had small delay in check in but was accomidated with a few extra hours on check out. Cabin is in a great location and was minutes from our baseball tournament. Would recommend a walk through of cabin for burned out lights etc but we really enjoyed the cabin.Would definitely return.
Stayed 4 nights in Mar 2025

8/10 Good

Bailey H.

Liked: Check-in, communication, location, listing accuracy

Family vacation

Great location and perfect for a big family vacation. Easily accessible and short drive to the main strip of pigeon forge.
Stayed 4 nights in Dec 2024

10/10 Excellent

Linda S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Snowy

Very nice and very good location. Unfortunately Pigeon Forge had snow and most of the stores were closed, so we weren't able to do much. We were expecting more of our family but they were unable to go because of the snow.
Stayed 3 nights in Jan 2025

8/10 Good

Lisa M.

Liked: Check-in, communication, location, listing accuracy

Family vacation

This place was perfect for our large group of 24. There was enough room for everyone without feeling overcrowded. The teens in our group loved the game areas.
Stayed 5 nights in Jun 2024

8/10 Good

Verified traveller

Liked: Check-in, communication, location, listing accuracy

Great option for multi family stay

We enjoyed our stay overall. We had 5 families staying together for a family gathering. There was great space to stretch out and not feel we were all on top of each other. We had some issues with getting the hot tub cleaned and running but eventually this was sorted out.
Stayed 4 nights in Jul 2024

10/10 Excellent

Frankie D.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Dickerson Family Weekend-2024

Sweet Escapes was the perfect cabin for our family get together! We hosted family from California to Virginia…and points in between. The roomy 3-floored cabin gave each family member ample space for their quiet time and the main floor had adequate space for dining and playing Bingo and singing karaoke together! Not to mention there was plenty of parking for all of us! Thank you, Anna for sharing your lovely cabin for our family memory! Terry & Frankie Dickerson
Stayed 2 nights in Aug 2024

10/10 Excellent

Mickey R.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great Stay!

Very nice cabin with excellent communication from owner. We had a great time
Stayed 3 nights in Jan 2024

6/10 Okay

Pam B.

Liked: Check-in, communication, location, listing accuracy

Had issues but eventually resolved

The set up was perfect for our family and the location convenient for access to places we wanted to go. We had several issues, most pertaining to lack of heat. It was a cold spell and there was no heat in upstairs area. The property manager Adam was very responsive and brought us three space heaters about midnight and maintenance fixed the issue the next day but we had a chilly night. Remotes were without batteries so some fireplaces did not work or put out heat. Some heavy cleaning is needed of the property. All in all we had a good weekend but with the premium price we paid we should have not had any issues.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jake F.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Friend getaway

Houses lots of people comfortably and overall relaxing
Stayed 2 nights in Jan 2024

10/10 Excellent

jessica b.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beautiful house great location

The house worked out perfect for our family, we had a great time! Can’t wait to do it again!
Stayed 3 nights in May 2023

10/10 Excellent

Christian G.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Our trip

Overall a great place to stay, everything’s close by and it was a nice and comfortable place to stay at. Definitely recommended and will be back in the future.
Stayed 3 nights in Feb 2023

10/10 Excellent

Eric S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great Stay

The cabin was great and Anna was a great host. She responded quickly in all communication. It was an awesome weekend
Stayed 3 nights in Feb 2023

10/10 Excellent

Michael W.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great stay

Great cabin just needs a few modern updates and some more pots and pans. We would definitely stay here again the location is great. The main photo if from the back of the cabin so it’s a little confusing when you pull up.
Stayed 4 nights in Mar 2023

10/10 Excellent

jen w.

Liked: Cleanliness, check-in, communication, location, listing accuracy

TLC

A group of us rented this cabin for the Transform Ladies Conference and loved it! The cabin was perfect for what we needed and the owner is very responsive. She was a pleasure to deal with and did what she could to make our stay enjoyable! I would recommend staying here!
Stayed 3 nights in Sep 2023

10/10 Excellent

Xavier G.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Wonderful and Cozy

Spacious and wonderful layout of the home. Close to everything! 13 min to Gatlinburg.
Stayed 3 nights in Feb 2023

10/10 Excellent

Dasheika B., Independence

Liked: Check-in, communication, location, listing accuracy
Disliked: Cleanliness

Its wasn't as clean as it should've been but overall it was comfortable,and roomy for a big family

Its was ok!!
Stayed 3 nights in Sep 2023

10/10 Excellent

jenna m.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Fantastic Family Vacation!

Four of our families came together to hang out and enjoy the nice summer weather in Pigeon Forge. This cabin was perfect for so many guests. Enough space to get away if needed, and plenty of activities and space to still feel right at home. The upstairs loft was PERFECT for the cousins and siblings to hang out, while the adults had a nice hangout space in the downstairs pool table/game area. I would 10/10 stay here again.
Stayed 1 night in Aug 2023

8/10 Good

Teffenie D.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Christmas fun

The cabin was lovely. It was spacious and accommodated 14 people with plenty of room to spare. We had an issue with one of the bedroom suites, but the owner kept communications open in an effort to get it fixed. The only big issue we had was none of the gas fireplaces put off heat. They are truly for show—which is ok but we had visions of reading by the fire. All around a great cabin.
Stayed 9 nights in Dec 2022

10/10 Excellent

Ayla A.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Mountain Paradise!

We recently had the pleasure of staying at this beautiful cabin and it exceeded all our expectations. Very large cabin with 3 floors and ample room for our entire family, including grandparents, parents, and kids, we never felt cramped or crowded. The open layout and large windows allowed for plenty of natural light to fill the space, creating a warm and inviting atmosphere that we all loved. There were so many entertainment options! From the game room with pool table, foosball, and board games to the outdoor deck with hot tub, there was never a dull moment. Evenings were spent gathered around the living room fireplace, sharing stories and laughter, creating memories that I will forever cherish. I want to highlight how close this cabin is to all the main attractions downtown. Whether we were exploring the nearby hiking trails, visiting Dollywood, or taking in the sights along the Parkway, everything was just minutes away. And after a day of adventure, it was a joy to return to the peace and tranquility of this mountain retreat. The owners were incredibly accommodating and responsive. We can't wait to return to this slice of paradise!
Stayed 2 nights in May 2024

6/10 Okay

JoAnn H.

Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication

Family Christmas Trip 2023

There was plenty of space for everyone. On the first night the hot water was not working, however the next morning it was working fine but the water pressure was not good. The TVs were not working for us to watch, even after notifying the property manager, nothing changed. A lot of the outlets were not working. The coffee maker needs replacing. We are coffee lovers..I do believe overall everyone enjoyed the trip
Stayed 3 nights in Dec 2023

10/10 Excellent

Rudy C.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Amazing Family Vacation!!! Gorgeous home

Our vacation here in the Smoky Mountains was absolutely amazing! From the moment we arrived, we were impressed by the breathtaking views and the serene atmosphere. The cabin itself was a perfect blend of rustic charm and modern amenities. It was clean, spotless, and we could see the care the owners put into decorating and maintaining the cabin. The location was perfect for us, very close to all the attractions, restaurants, bars, etc. We loved being in a resort community in a central location that didnt feel too secluded. Roads were easy to drive on and didn't have to navigate through steep or challenging roads. The thoughtful touches provided by the host, such as the well-stocked kitchen and helpful local recommendations, added a personal touch to our stay. The cabin was clean, neat, well organized and we felt right at home. We especially enjoyed hanging out by the pool and fooseball tables and it was so nice to relax out on the multiple decks. We couldn't have asked for a more enjoyable vacation, and we're already planning our next trip back!
Stayed 1 night in Jul 2023

6/10 Okay

Joyce H.

Liked: Cleanliness, location, listing accuracy
Disliked: Check-in

Disappointed

I agree with previous renter that the cabin needs a deep cleaning. The jacuzzi was dirty. There was only 2 pool sticks and they were not in the best shape, cue ball was chipped. We had to wait 45 minutes to check in due to cleaning crew still in the house at 4pm which was the agreed check in time. Not fun with a large group of people. This could be a great rental if things were addressed and fixed. Slow responses from the host also was aggravating and some questions were completely ignored.
Stayed 3 nights in Aug 2023

2/10 Terrible

Andrea G.

Liked: Check-in, communication, location
Disliked: Cleanliness, listing accuracy

Disappointing!!

The cabin needs a good deep cleaning and repairs. The bedding was dirty and had to washed before we could sleep, the mattresses were uncomfortable and one of the beds was broken, one of the sofas was broken, the pool table was garbage, the cabin was dusty and smelly, the bathroom shower liners were disgusting, the carpet was filthy, one of the showers dripped in the downstairs bathtub, and the chefs table was being held up by a brick. The host was really nice though. We shared this information with her, so hopefully she'll hire a new cleaning crew and maintenance person. With the online pictures, cleaning fee, and overall cost, we were really disappointed in the cabin. It was the worst rental we've ever rented, and we rent 2-3 times a year for family vacations.
Stayed 3 nights in Jul 2023

4/10 Poor

Dr. Heather D.

Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy

Disappointing

We grouped this cabin for a group of ladies going to the Women of Joy Conference. Overall, we were disappointed in the experience. The property needed a good cleaning and overall maintenance. The front door knob was detached. The upper level AC never worked. When sending messages to the owner the response time was slow up to 3 or more hours. Towards the end, she stopped responding. When I initially let her know that the AC wasn't working, I was asked to check the breakers and send photos of the thermostat. Towards the end, when I let her know it still was not working, she asked for photos again. I let her know that I could not because I was not at the house, but someone needed to be sent because we had older ladies in our group and they needed to have the AC working. I never got a response to this. Multiple times I asked to have a new place provided or some credit given back. The owner never responded to these requests. Additionally, we had to go buy towels to have enough towels for the women in our group. Further, the phone number for the listing never worked. Eventually, the owner gave us a number to send the photos she requested to. As we continued to experience problems, I also tried to call this number and no one ever answered. Overall, I spent quite a bit of time trying to ensure our group could be comfortable in the home and had great difficulty getting responses. While a repairman did come out, nothing was ever fixed.
Stayed 3 nights in Apr 2024

8/10 Good

Marsha W., Raleigh, NC USA

Liked: Cleanliness, check-in, communication, location, listing accuracy

Christmas Vacation

My family and I stayed in this property for our annual Christmas vacation. The property was perfect for a large group, and my family and I enjoyed our time at this property however, there were a few issues. The first issue occurred before we even checked-in, the host sent her check-in instructions a few days before arrival and I noticed the check-out time was earlier than stated on the initial booking. The earlier check-out was an issue because it’s difficult to pack up a large family, fix breakfast and clean up on the morning of check-out. When I brought this to the hosts attention, she offered an earlier check-in upon arrival but we live 7 hours away, the earlier check-in did not solve the issue and we were not able to take advantage of the early check-in. The second issue, when we did arrive at the cabin, one of the beds was broken. The host offered an air mattress as an accommodation while we waited on maintenance. As an adult, when I’m paying to sleep somewhere, an air mattress isn’t an acceptable accommodation, especially when paying for a premium property. The host did schedule maintenance to come by the next day at noon, he arrived at 4:00 PM. The maintenance tech upon arrival already knew about the broken bed, so instead of fixing the issue, they are just putting a band-aid on it with each complaint. Third issue, there were a set of mattresses blocking our bedroom balcony windows, when we asked the maintenance man about the mattresses he acted like it was a non-issue because they had paid for them to be removed, it just hadn’t been done yet. This makes the property seem dirty, and raises the question of bed bugs. Fourth issue, the bedding on every bed is wrong for the season. There was what we consider summer quilts, that are very thin. On the first night, we were very cold and everyone ended up having to add extra bedding to the beds. This also puts extra work on the cleaning crew. Fifth issue, we had small children in our party, and kept finding random screws throughout the property in the floors. One screw, no issue but we found four. That’s a safety issue. Sixth issue, the property is in need of a deep clean. The expensive cleaning fee tells me I should expect a clean property, even if the property is booked at 100% occupancy with regular cleanings between guests.
Stayed 3 nights in Dec 2022

About the host

Hosted by Anna Bella

Host profile image
Hi, I'm Anna! I'm a musician, a yogi, a fellow traveler (45+ countries), and recent mom of twins. I look forward to our paths crossing :)

Why they chose this property

-Prime Location in Pigeon Forge, 10 min to Dollywood
-Sleeps 30 guests with 6 bedrooms with king beds, 1 bedroom with queen bunk beds, a kids lot area with 2 full sized bunk beds with twin trundles and a Queen futon
-4 of the 7 bedrooms have private in-room fireplaces and ensuite bathrooms with jacuzzi tubs
-Awesome game room with foosball, pool table, large screen TV
-4 private decks
-1GB Internet

What makes this property unique

Perfect for a family reunion or a group vacation with all your closest friends. Book with us today!

Languages:

English