6/10 Okay
Charles S.
15 March 2025
Liked: Check-in, location, listing accuracy
Disliked: Communication
Santa Fe week vacation
This is a tale of two reviews: the property itself, which we enjoyed, and the property management company (Vacasa), which was horrendous.The property itself was lovely and as advertised; comfortable and basically clean, although since it’s pet-friendly additional care needs to be taken to ensure pet hair is vacuumed up more thoroughly. Fireplace is a little sad (electric), knives are still dull (see earlier reviews) and the dishwasher doesn’t clean dishes. Plus — cockroaches. Ick. As for Vacasa: awful. Completely unresponsive (as in, on hold for half an hour on check-in — we had a basic question we needed assistance with — they never picked up) — also didn’t respond to the “chat” option. They offered us a late checkout for a 50 fee which we took them up on, only to find out that they never processed this late checkout with the electronic door lock company which resulted in our being locked out of our house. No apologies, wholly unprofessional — completely unimpressed and will never rent again where Vacasa manages.
Charles S.
Stayed 6 nights in Mar 2025