2/10 Terrible
Donna E.
8 April 2025
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Appalling Experience at Hill House – Avoid at All Costs
My stay at Hill House was a complete disaster. When I arrived, there were no instructions provided for the internet password, how to operate the fireplace damper, or even the check-out process; the house was dirty, cabinets and appliances were grimy, food left in the toaster, and dirt and debris inside the cabinets. There were numerous maintenance issues: the closer on the front storm door was broken, the patio storm door had screws falling out and would not close all the way, and would not lock, the toilet was broken and making a loud noise which forced me to request a repair. Communication with management was nearly impossible since they were out of the country, resulting in delays and untimely responses. I was forced to use the VRBO app to read or send messages. I made repeated requests to call or send texts due to spotty internet which constantly was dropped, making it extremely difficult to read messages and respond thru the app. We could not watch movies because the picture was blurry and the connection would drop or begin buffering. Furthermore, the hot tub never got hotter than 82 degrees. The description of property left out that in order to get to the hot tub, you had to go outside and around to the back of the house making it a safety hazard, especially at night. Overall, this stay was marred by poor maintenance, inadequate communication, and blatant disregard for guest comfort and safety. I would not recommend staying here!!
Donna E.
Stayed 4 nights in Apr 2025
