4/10 Poor
Joan B.
23 February 2025
Liked: Cleanliness, location
Disliked: Check-in, communication
Avoid this unit and Big Fish Rentals!
This was our third stay in this complex, which we like. Unfortunately, the previous condo we stayed 2 other times wasn’t available so we chose this one. This unit itself was okay, but the rental company, Big Fish Rentals, is terrible to deal with! Their check in process is ridiculous (have to send photo of license, credit card and a selfie holding both!) and they primarily communicate via texting. It’s very difficult to get someone on the phone. On our third day we awoke to a huge puddle in the living room. The HOA crew came quickly, but they had to call in a plumber. We thought the problem was solved until we had a leak in the master bathroom sink 2 days later. Big Fish maintenance came this time and I’m not sure what they did, but there was another leak in that same sink the next day. (Water pouring from the drain). Again, Big Fish maintenance came out and did something, but it didn’t seem to fix the problem. We came home to soaking wet towels and a blower trying to dry the leak. We were there for 6 days, but 3 of them we had plumbing issues. The unit itself is nice but could use some attention: we couldn’t figure out the TV system in the living room, which is different from the bedroom, the blinds in the master bedroom need to be replaced, the sliding door to the balcony doesn’t lock, the door to the utility closet was off the hinges and just leaning there. We will not return to this unit, and will NEVER rent a unit that utilizes Big Fish Rentals to manage the property.
Joan B.
Stayed 6 nights in Feb 2025
