2/10 Terrible
Jennifer L.
28 August 2024
Liked: Cleanliness
Disliked: Check-in, communication, listing accuracy
Buyer beware! No central air as advertised!!!
Upon arrival, discovered the central air was NOT functioning. The temp in the upstairs bdrm was 87*as shown on the fan they provided.We found boxes of tiny window units in the garage & reached out to the owners. We were told they ordered parts & that they were just waiting on those to fix it by one owner over the app. The other owner decided to show up the next day at 8AM banging on the door bc I didn’t answer her call at 7AM as I was sleeping. She Didn’t care. She stated that she had patients & doesn’t email or text. Was very rude but offered a credit of 1k for the inconvenience for the nights that the air wasn’t working as the upstairs bedroom & living room were simply too hot to utilize. The parts came in, we made the unit available so they could fix it. We came back when they said it done. Only to find out that we have to keep the window units going until it catches up. Newsflash it never actually worked. I sent them pictures of the thermostat, at first they tried to suggest maybe I didn’t know how to work it. The next day they admitted that the unit has to be replaced but in order to do that the road must be closed because a crane needs to be brought in. we were strung along the entire trip and would have sought out other accommodations if we knew ahead. I made trays of food to cook in the oven. Every day it was a sauna when cooking. Owners offered use of the unit for a weekend in off season but then took that back & refused to credit us anything additional. awful!
Jennifer L.
Stayed 6 nights in Jul 2024