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2/10 Terrible
Melanie D.
6 November 2024
Beware Cockroaches
Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was somewhat unhappy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We had a horrible stay at this location. The property is VERY worn and not well kept. The property is not in anyways as clean and new as advertised in the photographs. The worst part for us, and which ruined our stay, was that the house has cockroaches. On the day of arrival 10/30/24 at check-in we found one very large dead cockroach in the master bathroom. We called the management company and I was informed by a manager that one dead cockroach is a normal occurrence and there is no recourse or action that could be taken except pest control coming two days later. Well fast forward to the evening of 10/30 we found 4 live cockroaches, 3 on the fourth floor, and one on the 3rd level. I continued to call the management company for any sort of solution including switching houses or money back, but that was not an option. They did however send the pest control company the next day. Fast forward the rest of the trip, after spraying, 2 more living cockroaches were found, one in the king jack and Jill bedroom and one in the second floor queen bedroom. So clearly they are all over. The trip was ruined by these cockroaches as I have two very young children and was constantly worried about the cockroaches getting into our stuff and my toddler crawling near them. Besides sending the pest control company, management did nothing to make the situation better. Making me feel that 6 live cockroaches and 1 dead one is a normal occurrence for them. I did call the management company with every live roach we found, We were told that they are normal for waterfront properties, however we have stayed at roughly a dozen beach front homes up and down the east coast closer to the beach and this has never been a problem. Additionally, the outside living space was disgustingly dirty, the putting green is unusable. This company needs to do a better upkeeping their properties. The towel rentals were not enough, we have had better welcome kits. I wouldn’t stay again even if it was free.