6/10 Okay
Joni P.
1 November 2024
Liked: Cleanliness, location, listing accuracy
Disliked: Check-in, communication
Perfect location
Could not get inside the building when we arrived even though we had indicated arrival time and were on time. Finally someone left the building and let us in. Lock instructions worked well for the other doors. Apartment is perfectly located and very clean. However, we had numerous issues getting into the building. We picked up the keys and dropped off our bags. Then left to get dinner. Returning to the apartment at 11:00 p.m. the building key would not work because of broken lock. We thought we might have to go to a hotel. We finally got in touch with Werner via text who agreed to leave automatic door opener turned on. He later found the lock to be broken and said he’d leave the opener on. Everything was fine until we went to leave for our flight. One bag was still in the apartment, cab was waiting, and we had a plane to catch. We texted Werner several times and also sent urgent messages via VRBO begging for his help. We never did receive a reply. I thought we’d miss our plane. But the Uber driver kept pushing buttons until someone woke up and let us inside. We had a full day of travel via plane and train to France. So we were frantic. We would’ve given a better review had we received the help we needed. And, we would’ve rented the apartment again if we hadn’t had a problem with building access. It happened at the absolute worst times. Renting this apartment you will never see the manager or be able to reach anyone by phone if you encounter issues.
Joni P.
Stayed 7 nights in Oct 2024
