2/10 Terrible
Beverley H.
2 February 2023
Disliked: Cleanliness, check-in, communication, location, listing accuracy
False Advertisement and SCAM
Too good to be true....
This property was advertised as a two bedroom. It is NOT. It is a studio apartment with a bed and a futon in the kitchen.
Upon arrival my family and I came to a parking area and this stay is located in the back building behind a car park, a bit sketchy and uneasy feeling. Upon entry, the hallway leading to the apartment was wide open, and mailboxes were broken and smashed in. We get to our door and the lock box barely worked. Entering, everything looked ok, further settling in and checking out the space, the window was left open, dust everywhere, broken cabinets, entry way door frame broken scratched as though someone had attempted breaking in. Cooking glass countertop chipped and broken. Food residue on plates. Pillow cases with black stains and dirt marks. We pulled the bed sheets back and saw more black/dirt marks, fresh spots of blood and pubic hair.
The bathroom photographed in these photos is not the layout of the actual bathroom we had.
The faucet for said bathroom was also broken. Upon booking in Oct when I wrote to the host, he never got back to me. Upon arrival, it took VRBO and myself several attempts to reach the owner and they did not respond to any of my messages until after the remainder of payment was made.
After contacting VRBO, and by THEIR suggestion to contact the owner/manager of said property to give them the opportunity to rectify the situation.
To may dismay their attempt to rectify the situation by giving them a day to "change the sheets"...... the one with blood and pubic hair on them....
We decided not to stay because of the unsanitary practices of listing and misrepresentation of the listing, and because as a guest I believe that their resolution was unsatisfactory.
We were advised by VRBO that we could not cancel since we arrived at the location and it was up to the owner to decide whether or not they wanted to refund our money.... you can see where this is going. Even though I wanted to cancel the reservation the DAY OF arrival.
6-8 phone calls/chats later and "we're sorry you've experienced this" with VRBO for the promise of sending my inquiry to management... nothing, no response, no follow up and 8 case file numbers later.
Not only do I suggest NOT to book with City Sparrow Apartments, I would reconsider booking with Vrbo.
Beverley H.
Stayed 7 nights in Dec 2022
