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PLAYA AVELLANAS BEACH HOUSE with Paid Exclusive Beach Access

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Playa Avellanas Beach House : The Beautiful Estuary Out Front
Playa Avellanas Beach House : Best Location
Front Entrance
Side of house
Rear master bedroom

Reviews

9.4 out of 10
Exceptional
3 bedrooms3 bathroomsSleeps 7195.1 sq m

Popular amenities

  • Dryer
  • Parking available
  • Fireplace
  • Washer
  • Kitchen

Explore the area

Map
Playa Avellanas, Guanacaste
  • Avellanas Beach
    ‪10 min walk‬
  • Hacienda Pinilla Golf Course
    ‪14 min drive‬
  • Tamarindo Beach
    ‪30 min drive‬
  • Tamarindo (TNO)
    ‪25 min drive‬

Rooms & beds

3 bedrooms (sleeps 7)

Front Master Family Room

1 Double Futon and 2 King Beds

Middle Master Bedroom with California King Sized Bed

2 King Beds

Rear Master Bedroom with California King Sized Bed

2 King Beds

3 bathrooms

Family Master Bathroom

Toilet · Shower only

Middle Master Bathroom

Toilet · Shower only

Rear Master Bathroom

Toilet · Shower only

Spaces

Deck or patio
Porch or lanai
Kitchen
Kitchenette
Office
Balcony
Separate dining area
Outdoor play area
Garden
Dining area

About this property

PLAYA AVELLANAS BEACH HOUSE with Paid Exclusive Beach Access

*Just click ‘Book Now’*Special Long Term Rates*Please Ask About Our Other Listing*
Location, location, location. You only live once, Spend your vacation in our Playa Avellanas Beach House with 2 large master bedrooms, and a 3rd bedroom/living and dining room, 3 bathrooms, with hot water in all the showers, 3 California king sized beds, ice cold AC, ceiling fans in each room, 3 different flat screens with Apple TV and Netflix for each room, very strong and consistent high speed WiFi throughout, fully equipped kitchen, large teak dining table, lots of local antiques and art work, 6 extra large hammocks, BBQ, 3 covered patios, and beautiful gardens, all surrounded by nature. This is the perfect place for peace and quiet, relaxation and serenity. The house is very safe and secluded, all privately gated and on over 1/2 acre. Your reservation includes paid exclusive beach access through neighboring Cabinas Las Olas, and their world famous mangrove boardwalk. This is an incredible place to observe wildlife, enjoy beach walks, superb sunsets, swimming, boogie boarding, surfing, fishing, golfing and so much more. It is just a short walk to the beach out front, as well as lots of local restaurants, bars, shops, and groceries. Rental cars are not necessary. Taxis, tours, as well as transfers from Liberia airport (LIR), can all be easily arranged for you. Please let us know if you have any questions at all. We would really love to have you here with us in paradise…

Property manager

Ben Host
Premier Host

Languages

Arabic, Chinese (Mandarin), Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swahili, Swedish, Turkish

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Amenities

Kitchen
Washer
Dryer
Free WiFi
Air conditioning
Gym

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House Rules

Check in after 2:00 PM
Minimum age to rent: 21
Check out before 10:00 AM
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Children

Children allowed: ages 0–17
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Events

No events allowed
No outside guests please
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Pets

No pets allowed
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Smoking

Smoking is not permitted
No Smoking Inside Please
Please no excessive noise or excessively loud music, so that we may all enjoy the beautiful sounds of nature and observe all the immense wildlife.
Smoking is permitted outside only
No outside guests

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Note from host: no outside guests please
Long-term renters welcome
This property uses wind, solar and geothermal energy, plus a grey water recycling system and eco-friendly cleaning products
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit and a deadlock

We should mention

This property does not have any lifts
A car is not required for transport to and from this property

About the area

Tamarindo

Located in Tamarindo, this holiday home is in the city centre and on the beach. While the natural beauty of Tamarindo Beach and Conchal Beach can be enjoyed by anyone, those looking for an activity can explore Hacienda Pinilla Golf Course. Travelling with kids? Consider Las Baulas National Marine Park and Monkey Park. Make sure you get close to the area's animals with activities such as game walks and birdwatching.
Map
Playa Avellanas, Guanacaste

What's nearby

  • Avellanas Beach - 10 min walk - 0.9 km
  • Mansita Beach - 12 min drive - 5.8 km
  • Playa Langosta - 13 min drive - 7.8 km
  • Hacienda Pinilla Golf Course - 14 min drive - 7.2 km
  • Tamarindo Beach - 30 min drive - 17.7 km

Getting around

  • Tamarindo (TNO) - 25 min drive

Restaurants

  • ‪El Moro - ‬28 min drive
  • ‪Chiquita’s - ‬26 min drive
  • ‪Langosta Beach Club - ‬29 min drive
  • ‪La Boca - ‬29 min drive
  • ‪HandleBar - ‬28 min drive

Frequently asked questions

Is PLAYA AVELLANAS BEACH HOUSE with Paid Exclusive Beach Access pet-friendly?

No, pets are not allowed at this property.

What time is check-in at PLAYA AVELLANAS BEACH HOUSE with Paid Exclusive Beach Access?

Check-in begins at 2:00 PM.

What time is check-out at PLAYA AVELLANAS BEACH HOUSE with Paid Exclusive Beach Access?

Checkout is at 10:00 AM.

Where is PLAYA AVELLANAS BEACH HOUSE with Paid Exclusive Beach Access located?

Located in Tamarindo, this beachfront holiday home is in the city centre and within 3 mi (5 km) of Avellanas Beach, Playa Lagartillo and Playa Pargos. Playa Negra is 3.1 mi (4.9 km) away.

Reviews

9.4

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 238 out of 277 reviews
Rating 8 - Good. 17 out of 277 reviews
Rating 6 - Okay. 7 out of 277 reviews
Rating 4 - Poor. 5 out of 277 reviews
Rating 2 - Terrible. 10 out of 277 reviews

9.0/10

Cleanliness

6.0/10

Amenities

7.0/10

Property conditions & facilities

10/10

Eco-friendliness

9.4/10

Check-in

9.6/10

Communication

9.6/10

Location

9.2/10

Listing accuracy

Reviews

10/10 Excellent

Julia C.

Liked: Cleanliness, check-in, communication, location, listing accuracy
family adventure
This VRBO was an excellent fit for out family: me, my spouse, and our two young adult children. We were together and yet had plenty of privacy- 3 bathrooms (fantastic showers) and 3 large comfortable beds! Ben is a wonderful host, providing great advice and recommendations, easy to contact at any time. We rented a car for our trip but rarely used it while in Avellanas, preferring to walk rather than ride around on rough roads. There is quite a variety of dining options that are 5-10 min walk. We cooked a few meals at the house as well. The stove works well. Beach access down the road and through Cabinas de Las Olas was a nice walk, especially when rewarded by magnificent surf and gorgeous sunsets.
Stayed 7 nights in Mar 2025

10/10 Excellent

Richard K.

Liked: Cleanliness, check-in, communication, location
Great stay
We had a great trip. The host/owner was on site and immediately responded to any concerns we had. We were there a month, so we became friends. We had several dinners together, and shared rides into tamarindo for groceries, produce, etc. he was great with our boys and their girlfriends, helping them with surf boards and advice. The listing, however,, was not accurate……there was no downhill or cross country skiing.
Stayed 28 nights in Feb 2025

8/10 Good

Julie S.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Authentic Costa Rica experience
If your looking for an authentic experience Ben’s beach house is the place for you. 1st Ben is a great communicator who was readily available pre-trip for any questions and recommendations we had as 1st time visitors. The beach house is ideally located within Avellanas beach town which is an up and coming location. The gated house while rustic is comfortable and we found we were able to relax while watching the Howler monkeys who regularly come through the property and ate as a troup from the mango trees. Amazing experience. Ben regularly checked in on us a group of ladies to ensure we were safe, and had all that we needed. Costa Rican roads are notorious for pot holes, crazy drivers and takes much more time to get to your destination, so keep that in mind if your a 1st time traveller to the country. In saying that a car is highly recommended to see further and to pick up supplies if self-catering. We had decided to eat breakfast on location and dine out each evening for dinner and the number of restaurants and quality of food did not disappoint. A few recommendations I made to Ben upon request for feedback are more chairs on location and beach chairs and umbrellas to make the beach day more comfortable. It would also be helpful as many VRBO locations have a binder with local activities & restaurants for when your not available to recommend. Thank you Ben for being our host and for all your recommendations for our stay. Pura VidaJulie, Jill and Yvonne
Stayed 7 nights in Jan 2025

10/10 Excellent

Powder hound

Liked: Cleanliness, check-in, communication, location, listing accuracy
Amazing stay at PLAYA AVELLANAS BEACH HOUSE
My family and I had an amazing stay at Playa Avellanas Beach House. Ben is the best!! So thoughtful and truly cares about his guests. We were lucky enough to have him give our three kids surf lessons (all got up on a wave)!! The house is an easy walk to the beach and Ben gets his guests access to the famous board walk through the mangroves. The house is also very close to a number of restaurants and shops yet does not feel touristy at all. My family and I highly recommend staying with Ben and enjoying all the beauty Playa Avellanas has to offer.
Stayed 5 nights in Jan 2025

10/10 Excellent

Dwaine E.

Liked: Cleanliness, check-in, communication, location, listing accuracy
awesome location awesome host
Great spot, pictures do not do it justice, Ben was so easy to work with, 5 minute walk to the beach.
Stayed 2 nights in Jan 2025

10/10 Excellent

Kent

Liked: Cleanliness, amenities, property conditions & facilities, communication
We loved our stay here and were bummed to leave and to say goodbye to our host, Ben! This was a fantastic spot for our family of six, with three bedrooms, each featuring a king-size bed and its own bathroom. The local beach and the walk to it were amazing—we saw so much wildlife! Our host was incredibly helpful, providing excellent recommendations for restaurants and local activities. One highlight of our trip and a recommendation from our host was visiting a nearby turtle hatchery, where our kids got to release a baby turtle into the ocean. Ben even shared some freshly plantains for the property, which was a cool experience for our kids. Thanks again!
Stayed 3 nights in Dec 2024

10/10 Excellent

Mike S.

Liked: Cleanliness, check-in, communication, location, listing accuracy
I loved it
This place was great. Though Avellanas Beach was a short walk from the property, it felt secluded and remote. I could hear howler monkeys in the trees, which was cool. The house was gated and felt safe and had all the amenities we needed for our stay. I would gladly visit again.
Stayed 1 night in Jun 2024

10/10 Excellent

Michael G.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Great Costa Rican Getaway
Stayed here with a group of 5. There was plenty of room for us in the house, it didn't feel cramped. The property was nice and secure and the hammocks were great to lounge in. We all felt like the walk to the beach was fine and would consider it the definition of walking distance. Would highly recommend this place for a group looking for an authentic Tico experience.
Stayed 1 night in Jun 2024

10/10 Excellent

Amanda B.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Beautiful Location Lovely House
The hammocks were so relaxing with all the nature sounds and birds singing. There were even howler monkeys and scarlett macaws in the yard. The walk to the beach was absolutely gorgeous and the beach was even more stunning. This was all around such a great stay. Can’t say enough nice things.
Stayed 1 night in Apr 2024

10/10 Excellent

Maria S.

Liked: Cleanliness, check-in, communication, location
Playa Avellanas
Ben was a great and thoughtful host.
Stayed 5 nights in Mar 2024

2/10 Terrible

Sara L.

Liked: Communication
Disliked: Cleanliness, check-in, location, listing accuracy
Not what expected
Aunts in every bathroom. Very heavy doors including main gate Combination Two adults needed to slide gate. Beach not what you call walking distance. Water pressure was so low could barely wash or brush teeth much less shower. The place was so depressing, we left after two nights. We are requesting some refund.
Stayed 28 nights in Feb 2024

8/10 Good

Plonka J.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Great beach cottage
We spend two weeks in this great cottage and had a wonderful time. Exactly like described: three bedrooms, three baths, a kitchen, air conditioning, spacious with a rustic charm. Beautiful art pieces hang from the walls and ceilings. Great for families, surrounded by trees and animals. Very close to the beach so that we would walk every morning to enjoy the waves. It’s impossible not to fall in love with this beach. The sunset is magical and my favourite time of the day for a stroll along the water. Last but most certainly not least our host Ben is truly a wonderful human being who did everything to make our stay great. Even pave the street because of the dust! We made extraordinary memories here while unwinding and touching base with ourselves and our family as a whole. We really appreciate you Ben, thanks for teaching the girls how to surf and for sharing your piece of paradise.
Stayed 14 nights in Jan 2024

6/10 Okay

Françoise R.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Local
Maison sombre et pas très pratique, une chambre dans le séjour et on doit traverser les unes après les autres Sinon accueil très sympathique Pas de grande terrasse
Stayed 1 night in Jan 2024

6/10 Okay

Joe E.

Liked: Check-in, communication, location, listing accuracy
Ben is the best
Ben is the best host. He is super easy to contact, he replies in less than a hour usually, and if there’s anything you need he’s the guy to ask. His recommendations were wonderful. We loved the restaurants nearby, and Playa Avellanas is incredible. Thanks so much for everything Ben. Pura Vida!
Stayed 4 nights in Dec 2023

8/10 Good

Elizabeth W.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Live Like a Local
Ben and his staff went out of their way to initiate and maintain communication with us as soon as we arrived in Costa Rica. We loved spending time outside on the hammocks and deck, and the proximity to the beach and restaurants was appropriate walking distance for our family which included small children. We had some hiccups with hot water and outlets due to a lightening storm but Ben and his crew were very responsive and got the issues resolved promptly. The property felt safe and we were happy to experience life in a Costa Rican style home. I would recommend the property to anyone with similar expectations. We would stay there again! Thanks Ben!
Stayed 7 nights in Nov 2023

10/10 Excellent

Mike S.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Great beach getaway!
Me and a small group stayed at both places on Ben's property. The accommodations were nice for what I have experienced in Costa Rica. The property was a short walk to the beach and Ben's was a very responsive host!
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, check-in, communication, location, listing accuracy
Great place with a great vibe
We thoroughly enjoyed our stay. Ben was a great host, super friendly! All the rooms have cold AC which is important on those hot days at the beach. All in all a great stay, would recommend 10/10!
Stayed 2 nights in May 2023

10/10 Excellent

Susan K S., Canada

Liked: Cleanliness, check-in, communication, location, listing accuracy
Avellanas Surf,
We stayed with our adult children , 7 people all together. The house looks even better than the pictures, it was very clean and obvious pride taken in the preparations. The 3 California King beds were great, the AC a luxury and 3 bathrooms with showers! I booked this home based on good reviews about Ben himself and he didn't disappoint - he went above and beyond, he helped the surfers in our group, with boards, suggestions and lessons/coaching. He also was full of great info on the area, where to eat get groceries, tours and transport. He lives the Pura Vida life. The walk to the beach is about 10 minutes, we got to see howler monkeys and all sorts of birds , geckos lizards on the way. The boardwalk through the mangroves was the best. The price for accommodation is very reasonable based on location, Avellanas beach is gorgeous and not over crowded. Lolas and Las Olas were daily visits for food. We all hope to visit again.
Stayed 7 nights in Apr 2023

10/10 Excellent

nancy h.

Liked: Cleanliness, check-in, communication, location, listing accuracy
All in all, we had a wonderful experience staying at Ben’s casa.
Wonderful host and perfect spot for our three-generation family for our first visit to Costa Rica. Each generation had a bathroom and bedroom with air conditioning, Wi-Fi and a TV. Our host, Ben, was very respectful of our privacy, and also very thoughtful about making sure our needs were met. He had fresh fruit waiting for us when we arrived, boogie boards for the kids to use, and even bought beach chairs for us grandparents to use! It was nice to be able to cook up a meal in the little kitchen and keep water chilled in the refrigerator. Ben even offered to have someone wash our clothes! He was available for any questions that we had about the house or surrounding area, and truly wanted us to have the best time! We felt very safe behind the large, locked gate and the outdoor security cameras added to our feeling of security. We enjoyed waking up to birds, squirrels and occasionally howler monkeys in the trees around the house. Our grandsons loved walking next door to get delicious ice cream cones from Barney and Georgiana at Surf Hub Gelato. The walk to the beach was possible for all of us and does entail walking on the dirt road for a short distance, then over a boardwalk without railings. Grandpa does have some balance issues, so the boardwalk was a little more challenging. We were close to many delicious restaurants (Ben had lots of recommendations), and small convenience markets. Ben also referred us to a local tour guide that took us on two wonderful tours.
Stayed 8 nights in Apr 2023

8/10 Good

Michael B.

Liked: Check-in, communication, location, listing accuracy
Great place for an authentic Costa Rican experience
We are a family of four that stayed at Ben’s property. Two adults and two teenage boys. Ben was great to communicate with when we booked the place, and while we were there. The house has three king size beds giving everyone a lot of room for sleeping (although a few more pillows would have been nice). Each room had an air conditioning unit. There are also three full baths. One challenge we faced, and which Ben is getting fixed, is we could not run the air conditioning units and take hot showers at the same time. The power would go out. It wasn’t a huge deal. We would keep the ACs off while we showered, and Ben said he is getting this fixed. Outside, we enjoyed the Hammock’s, especially in the morning. And one morning, we were woken up by some howler monkeys! It is a 10 minute walk to the beautiful beach. And Ben gave us recommendations for restaurants and he gave us boogie boards for the beach. I do recommend if you are going to get a car, that you get an SUV. Majority of the roads in town are dirt so an SUV is easier for travel. Also, to get into Ben’s property there is quite a steep short dirt driveway where an SUV would help. The property itself felt very safe as there is a huge sliding gate with a lock to enter the property and we’ll as additional locks on the doors to the house.
Stayed 3 nights in Apr 2023

10/10 Excellent

Mary H.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Wonderful surf destination :-)
We chose to stay with Ben because he offered great rates and had an excellent location in Avellanas. The accomodations are great and there is even 3 TVs with Netflix for those few days that Avellanas does not have a swell (very few and far between). Ben is a gracious and accomodating host who went to all lengths to ensure our stay was comfortable and most importantly enjoyable. His surf lessons were exceptional, my boyfriend literally went from limited experience in the ocean to catching his first waves in only two sessions with Ben. He is as good with intermediates as beginners and helped me to get past a plateau I've been stuck on for over a year! He also has an extensive selection of boards for those who are not in need of instruction, and has the best rates we found anywhere around. The beach access is close enough and the mangrove boardwalk is a wonderful experience. I can't say enough about our stay, everything just fell into place perfectly, and it was an experience we won't ever forget. If you get the chance I highly recommend this house, and Ben, it's most gracious host/owner!
Stayed 1 night in Apr 2023

10/10 Excellent

Janet H.

Liked: Cleanliness, check-in, communication, location, listing accuracy
amazing beach house
This house was exactly what we pictured. A beautiful house by the beach with A.C. and a place to lay our heads at night. Walking distance to the beach with plenty of awesome restaurants near by. You don't need a car but we found that renting one with 4 wheel drive left us more options to see things we may have missed without one. Ben will accommodate you in any way possible to make sure your stay is perfection. I stayed with my brother who took up the awesome chance to get surf lessons with Ben. He is a great teacher and they both walked away from the water with smiles on their faces. There is a huge Mango tree right outside the door that we picked from. The bathrooms are so cool! Lounge outside in the hammocks with a beer and listen to the howler monkeys. If your looking for a cool spot by the ocean and like to kick it low key this is the spot. Don't expect to be pampered wined and dined. Staying here makes you feel like you live like the locals. Do it. It's awesome. We love Ben and his house!! We want to come back!!
Stayed 1 night in Apr 2023

10/10 Excellent

Mandy F.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Really cool beach house!
My boyfriend and I were above satisfied with the beach house! Ben and Luz (the housekeeper) were extremely helpful and accommodating! The cute and cozy cabina has everything you need while giving you the true vibe of Costa, to live simply. We rarely ate out but instead shopped at the local grocery store just a short 7-10 min drive down the road and cooked all our meals at home. The cabina was cleaned regularly and the cleaner did an awesome job.. The beach was amazing! Short walk either down the Las Olas boardwalk or through the river mouth. The waves were also amazing as my boyfriend is a surfer and this was the perfect location to travel both ways up and down the coast in search of waves. Howler monkeys live nearby as well as all sorts of amazing wildlife and vegetation. We did two tours from here, the tour group "Anywhere Costa Rice" will actually pick you up from the hotel next door which was awesome and convenient and they have many options to pick from. All in all, we loved this place and wish we didn't have to leave!
Stayed 1 night in Apr 2023

10/10 Excellent

Francis B.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Peace and Relaxation in Avellanas
I really enjoyed my stay at this great place! There is such a wonderful relaxed feeling to this quiet off the beaten path spot, with the beautifully peaceful beach only a short walk away. The renovations on the house since my stay early last year are fantastic! The beautiful new addition has doubled the size of the house with two big bedrooms with bathrooms and comfy new beds. Having the new TVs in each bedroom was really great too. The house was nice and comfortable and had everything that I needed for my stay, which included the most important things like wifi and a choice of hammocks! The owner Ben was a really great host and was quick to help me with anything I needed as well as being a great source of information on pretty well everything in the area. The way the property is fenced and gated creates a really private and secure feeling. There are some great restaurants close by offering everything from pizza to ceviche. It was really nice to have the kitchen at the house though, especially if you are lucky enough to catch the weekly fish truck that comes by. Such a great spot to enjoy beautiful Costa Rica! I would definitely recommend staying here!
Stayed 1 night in Feb 2023

10/10 Excellent

Melissa M.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Playa Avellanas is perfect for the non-touristy tourist
We loved our stay at Ben’s property. We got a late start getting there from San Jose, and arrived after 9pm. Ben waited up for us, and was very kind about it all. The house has 3 bedrooms and a very small, but functional kitchen. The hammocks are a nice touch. Ben was very responsive about all of our needs, and we had a few! And oh, let me tell you about Playa Avellanas! It’s about a 10 minute walk to the beach from the house, along a dusty gravel road. Cars move a little too fast, so just be aware. There is a great little shortcut to the beach through the mangroves boardwalk. This beach is AWESOME! Easy to find a spot in the shade. Great surfing waves. Some gentle surf for my 1 year old to play in. And, no one tried to sell me anything the whole time we were there! It’s definitely not the tourist destination of nearby Tamarindo, there are only a couple restaurant choices and no souvenir shops to speak of. But if you just want to relax in a beautiful place, and not be bothered but the hubbub of a busy tourist trap, I think you will love this place.
Stayed 4 nights in Jan 2023

About the host

Hosted by Ben Host

Host profile image
Our family is from Southern California & spend much of our time vacationing here in Costa Rica. We also have a very friendly staff, who are like family to us, & will make sure you have everything you need for a wonderful vacation.

Why they chose this property

It’s the best beach in Costa Rica:-)

What makes this property unique

Nature, Serenity, Peace, and Relaxation...

Languages:

English, French, German, Italian, Spanish, Japanese, Portuguese, Russian, Korean, Danish, Dutch, Finnish, Indonesian, Norwegian, Swedish, Arabic, Croatian, Czech, Greek, Hungarian, Polish, Romanian, Slovak, Slovenian, Swahili, Turkish, Chinese (Mandarin)

Premier Host

They consistently provide great experiences for their guests