2/10 Terrible
Chris M.
1 November 2024
Liked: Cleanliness, location
Disliked: Check-in, communication, listing accuracy
They canceled our reservation and tried to put us up 20 miles away
This list is not entirely accurate and fair to customers. It turns out that this is a timeshare and when you book your stay and pay for it, you are on a list for a room, but if other timeshare members also want to stay there, you are placed at the bottom of the list. We showed up to check in Friday and were told that our reservation which we made 10 months earlier was canceled the day before and we had no email or any notification. They canceled our reservation the hotel, and did not tell us the third-party reservation companies showed us as still having a reservation. The hotel would not try to help us in anyway they just gave us a number to call for a relocation. We sat in their lobby for 2 1/2 Hours Being put on hold with no one able to help us finally they were going to put us up in a hotel that was 20 minutes away and they cross a large suspension bridge with a total each time. We were going to a local festival where we wanted to be close enough to walk to. After constantly asking for help and calling multiple numbers I finally said you need to get your manager down here at which point the manager manager finally came who duct us two times earlier and put us up in their sister building across the street. They said there was nothing available. There were two single room suites available that they put us an hour other couple in. This was probably the worst reservation we had ever had. We were going to a seafood festival and it would be a busy weekend and they canceled on
Chris M.
Stayed 2 nights in Oct 2024
