2/10 Terrible
Kimberly G.
24 March 2025
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Horrible Experience
Warning! It does not tell you in the description that you have to arrive between 4:00-5:00 to check in. It also does not tell you that you have to go to an offsite place to get access to the unit. They sent a flurry of six emails and two texts when I booked. I had to send a photo of myself with my ID. There were contracts and so many rules to abide by. Years of many VRBO rentals and I have never encountered this. Its rented by some big company with a call center. We called to find out how to do a late check in since we had plans during the one hour window. They gave us a website with a code was supposed allow us to access our unit. We agreed to see the office for our parking pass the next morning. Until then we had to leave a detailed note with my full name and which unit I was in.When we arrived there was a gate that we didn't have a code for. Eventually we followed another car in. We were never able to get into our unit. Nothing worked and no one answered. We ended up driving 4 hours home.The next day we were informed of some off site kiosk that services many rentals in the area. I guess we needed a gate card from there. I still don't know how we were supposed to access the unit. The code they gave us was useless.After hours of back and forth between big rental company VTrips and VRBO we finally received a refund 1/4 of our purchase price. They thought we should drive 4 hours back to stay the second night in the room and therefore they didn't have to refund it.
Kimberly G.
Stayed 2 nights in Mar 2025