6/10 Okay
Alyssa s.
17 September 2024
Liked: Cleanliness, check-in, location
Disliked: Communication
Horrible Service
I was very disappointed after getting their checking in and communicating with the host, when someone came to the door screaming at my 12 year old niece. When I approached the door with a woman telling me that I broke the house rules and the host has been trying to contact me. Upon checking my phone there were no messages from the host and I even showed the woman. The host stated that I only paid for 1 guest and that I had to pay for extra security. I paid to rent the house and I was only over the maximum guest by a 2 year old baby and some of guest didnt stay all of the days but I had to pay for them. Also the house told me I could park 4 cars and additional on the street and she said the couches pulled out so how she think it was only 1 guest. I didnt see any extra security was provided to me that I supposed paid for. I also bought extra insurance on the house before arriving. I feel like this host will rip you off after you settle in so please use caution when booking. After the host received her extra funds she never contacted me back. I asked her for the parking info for the street and she never got back to me. While the house was nice the service was horrible and I would not choose this house or host.I have had my VRBO account for years and have never received such horrible service.
Alyssa s.
Stayed 4 nights in Sep 2024
