2/10 Terrible
Noorjahan A.
26 March 2025
Liked: Check-in
Disliked: Cleanliness, communication, location, listing accuracy
Spring break ruined! Vacasa - never again
The property offered a pool, which is the reason we rented. Got there late at night, the outdoor lights don't work by the garage. Found out the next day that the pool water was closed. Called to ask for heat, and we got several responses: heat needs to be requested 72 hours in advance (not posted anywhere despite their text reminders and such). No offer to come and offer heat for our 5 night stay. Then told that heat is not offered at this property. The pool water was 63 degrees!!! Might as well offer us a shower with no hot water because it wasn't advertised!Pool had leaves and branches at the bottom - they sent someone out to 'clean the pool' but they just skimmed the top. Sharp edges at the pool borders, and the gate to the pool was unstable! How could I safely keep my kids here?!?! We couldn't use the pool, couldn't have them play outside. All they did was stay on screens inside the house. Reached out to Vacasa multiple times over several days asking for a refund as we left after 24 hours - got a myriad of responses, one being that they reached out to a 'local team' and they will advise us when there is a response. Even after calling again, this 'local team' never provided an update. Team we spoke to on the phone said we can't get a refund because we already started our stay. Paid for my pet to come, but didn't end up bringing her, wouldn't refund me. Horrible!
Noorjahan A.
Stayed 5 nights in Mar 2025